NÜ Car Rentals

Alexandra N 

on BBB

3 weeks ago

This company really needs to be investigated. Looks like they have been fraudulent with all of their customers with hidden fees. Dont book online or directly with them. They charge extra fees stating online a booking fee was only paid for and not the car. To get the car is an extra $500. It seems like they make prices when they see you. I called them earlier and they said deposit is up to $1000 based on when you arrive at the counter. They up charged two different black customers. Save yourself a headache and go else where. 

Keith B 

on BBB

4 months ago

Worst experience ever. Full of hidden fees that are not disclosed prior to booking. **************** is non existent. ********************** agents rude. Booked online for $70 for 3 days (all fees and taxes included. ******* and they tried to charge me for Loss of ************* and and early pickup fee plus some other misc fees in ADDITION to the $70. The $70 rental turned in to $220+, cancelled the agreement and walked out. Dont waste your time with them RUN away as fast as you can. 

MATILDE V 

on BBB

11 months ago

0 rating . It is either pay nontransparent/nonessential charges at FLL NU/zezgo rental or get stranded. 3 people in the span of 45minutes walked out of deal. When I went to counter They claim liability insurance is mandatory but no where in contract it states mandatory, rather gives option of decline ( I had insurance thru my credit card) i asked to see a copy of terms to help alleviate 2 concerns on terms..she refused to show me copy of terms. I asked for manager (they claim no manager just workers) . I asked to cancel. Des... read more

Greg B 

on BBB

11 months ago

I had a rental reservation through one of the online discount travel websites. When the person behind the counter asked for insurance, I told him that my credit card covers everything. He disagreed with me, and said it does not cover "loss of use". He then told me I needed to pay an extra $50 for insurance to cover "loss of use". I told him that I would pay it, and then if my credit card covered it, I would expect that to be taken off the bill, and if it wasn't I could dispute the charge. He then canceled my reservation on t... read more

Courtney D 

on BBB

a year ago

This is a scam. I paid for a car rental through Expedia prior to arriving in *************** for a NU car and when I tried to pick up the car the person working there said I had to pay an additional 500$ deposit and an additional $188 for the car rental itself and gas and insurance even though I already have car insurance that would cover a rental car as well. 

margaret m 

on BBB

a year ago

I would give this company a zero if that was an option. I just received an alert from my credit card that they were manually entering my card to charge me for toll roads for a visit in ****** a month ago! I called them and they said the ***** charge was ***** in administrative fees and 9,00 in tolls. When we rented the car, they charged my card twice for 400 even though we prepaid the rental through Expedia. I have still not received the credit back. I am sure that they are consciously ripping people off knowing that it will... read more

Teka E 

on BBB

a year ago

I'm 54 and have rented many cars in my lifetime and this by far is the worse experience I have ever had. The cat was filthy, cigarette burn, tire pressure light was in, and the front alignment was bad. There were hidden charges, I paid online so I didn't expect additional charges but I was wrong. So I called them the same day I picked up and said hey charge me for the day but I don't want this car. Basically I was told come get another car and we will not refund you. I asked for a manager and was given an email address to vo... read more

Marvin A 

on BBB

a year ago

This is the worst most unethical business I have ever delt with. I called them and they do not care about customer service! My bill was tripple the original bill after I left there shop. They have terrible reviews a unfortunately it is not just me they take advantage off. Priceline recommended them and were worthless to help me!! 

Frank L 

on BBB

a year ago

These guys are a scam operation. They participate in expedia, quote a low price, then make up non-disclosed fees to double the agreed upon rate. For example, they require "loss of use insurance" that is not disclosed and that is not part of the normal collision/liability normally covered under a person's own policy. Total scam.