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MyCity Social

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4.0
72 reviews
|Internet Marketing|Orlando, FL 32835

1500 Park Center Dr, Orlando, FL 32835

(866) 955-3287

https://www.mycitysocial.com/

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About

MyCity Social is a local Digital Marketing company providing custom solutions for Orlando and all of Central Florida. We provide top notch quality at an affordable price. Our service is designed to bring tangible results to your business that you can measure.

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4.0
72 reviews
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Drs Persky & B. review for MyCity Social
Drs Persky & B. on BirdEye

6 months ago

06/16/2021, 19:46 PM
If I could give MyCity Social -5 stars I would. After 2 long zoom calls with the sales manager and one of the "owners" named Nick, they presented an awesome service with experienced social media "GURUS". After these long calls with NICK and the sales manager, we agreed to sign up with them and they were going to "unleash" their experts so we would have a good Christmas holiday season. On day one we virtually met our MyCity Social GURU she admitted to my family it was literally her FIRST DAY and we were her first clients with MyCity Social. We were not happy and emailed NICK about this and he assured us on the phone that she would be supported by the experts. NONSENSE!!!! Due to the inexperience of this GURU and the the lies we were told We were locked out of Facebook for Thanksgiving, Black Friday and Christmas as they claimed it was for political reasons.. our product had nothing to do with politics! NO One was watching our account on facebook and most likely lost thousands of sales. We contacted NICK again and he assured us (AGAIN!) that we would be on the first month call with our GURU and he would assign more experienced GURUS which we thought we were getting with this company. We were promised a newsletter from an experienced team and it looked like it was done by a middle schooler. Part of our package included to have our website tweaked and we have no idea what they tweaked. So at the first month meeting NO NICK, no other experts, no one but this poor first girl who really couldn't answer any of our questions and she HAD no idea that NICK was going to be there. We had them stop the google ad word and for another month, we were getting bills from google..so again no one was listening to us and they were making us spend thousands of ad spend on social media. The so called "nail in the coffin" was when our facebook account was locked again due to a credit card issue and I watched for 7-10 days NO ONE contacted us, so were paying for NOTHING. We complained again to NICK and nothing was resolved! We stopped paying them for basically in our opinion scamming us and pulling us in with a great sales presentation and then putting a 99% inexperienced social media person in charge of our account. We kept a detailed diary of every day and phone call, so our facts are documented and real. NOW they want to take us to court for the amount of money owing. DO NOT USE THIS COMPANY STAY AWAY FROM MyCitySocial DO NOT BELIEVE their sales pitches In our opinion they are CROOKS and SCAM ARTISTS
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Jasmine O. review for MyCity Social
Jasmine O. on BBB

3 years ago

07/16/2018, 09:39 AM
I was initially very skeptical to sign a contract with another digital marketing company because of a bad experience I had in the past, but I am sure glad I did. My City Social has done everything they said they would and even more at times. It is nice to do business with a professional company. I look forward to working with them for many years!
Business Response:

Thank you for your feedback. It's been a pleasure working with you!

Juan D. review for MyCity Social
Juan D. on BBB

4 years ago

04/16/2018, 07:38 AM
As a small business owner, I do not have time to manage my social media and website properly. MyCity Social has given me the piece of mind that my social media and online image is being updated and managed properly. The quality and communication has been great. I have been some good results so far and I'm sure it will only get better. I am very pleased with my decision to hire MyCity Social.
Business Response:

Thank you for your feedback! We will continue to provide excellent service.

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Josh H. review for MyCity Social
Josh H. on BBB

4 years ago

03/27/2018, 18:05 PM
I've hired several companies over the past 5 years to handle my digital marketing and MyCity Social has by far done the best job! I love the communication and ideas I get from my account manager and the results seem to be good so far. I've been using My City Social for just over a year now and I have plan to continuing using them for many years to come.
Tina L. review for MyCity Social
Tina L. on BBB

4 years ago

02/20/2018, 08:00 AM
I've been using MyCity Social for over 2 years to manage my social media and Google accounts. I have been very happy with the service and it has helped my business and more importantly, saved a lot of time.
Anselmo T. review for MyCity Social
Anselmo T. on BBB

4 years ago

12/21/2017, 14:50 PM
Stay away from this company. They will take your money and then neglect you as a customer. They ask their own employees to complete reviews for you on facebook and google and then claim they are producing results.
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Carlos D. review for MyCity Social
Carlos D. on BBB

4 years ago

12/20/2017, 14:12 PM
This company claims to be able to improve your online reviews on Facebook and Google; however , they dont even publish their own reviews. You can't even leave a review for them on Google or Facebook. I suspect they haven't been able to create for themselves the positive reputation they claim they can create for you. I also found that their "gurus" make spelling errors and sometimes just copy and paste texts from other social media companies. On top of their poor performance and maybe becuase of it, they also use deceptive practices and threats to keep you as a customer. They will threatten to report you to a credit agency even after your contract has expired.
Business Response:

Thank you for your feedback Carlos. We are very sorry you feel this way after multiple talks with you regarding your account and going above and beyond to ensure your happiness. If you would like to reopen this matter with us, we would be happy to speak with you again. Give us a call as customer satisfaction is always our number one priority.

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Stephanie P. review for MyCity Social
Stephanie P. on BBB

4 years ago

11/09/2017, 16:25 PM
Great company to do business with. Very professional and staff is awesome to work with!
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