GenMaiCha on Trip Advisor
5 months ago
04/22/2021, 05:12 AM
don't know what the staff are thinking about
I have frequented Mudhouse a lot over the past few years, but make it very infrequent at this point. I have noticed a huge hike in prices and a huge decline in quality. Almost every time I go in, I order "a small black coffee". Nearly every time the staff person behind the counter asks me immediately after " what size do you want?" and "do you want room for cream". I don't know if its a symptom of Gen-Z lack of attention span or what the staff are smoking, but on top of that, when I have ordered a fancy drink, its just not that good for the price or it has been the wrong drink altogether. The atmosphere branding is "edgy", "hip" "mysterious", but the music is too loud and un-soothing to want to stay. I am sorry I have to continue this review, but honesty counts and hopefully this can yield some improvements for the benefit of staff and customers alike: the pastries are nearly frozen in the case, so if you get something to go and don't have 5 minutes to wait for a warm up, you bite into cold bread. They also used to have "day-old" pastries which were a friendly $1 local gesture, and now you pay $5 for a small cold muffin.