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MTA NYC Transit Customer Service Center

3.8

About this business

Location details

3 Stone St, New York, NY, 10004, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.831 reviews
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Annette Singleton's profile image
Annette Singleton 
on Google
a week ago
S R's profile image
S R 
on Google
a month ago

Great customer service. Customer service agent at the counter was helpful and explained everything completely. 

Erika H's profile image
Erika H 
on Google
a month ago

If you’re coming here to change a Fair Fares metro card, spare yourself! I only came here because I was told to come here after spending beautiful phone time with useless 311 and the MTA/onny cs ph#. Got the opportunity to be serviced at entry by Miserable Myrtle, who by the way, if she hates her job so much (as evidenced by her delightful (sarcasm) customer service in a CUSTOMER SERVICE CENTER for the transit authority agency), I’d happily do her job for her. Some people should know their limits and instead of eating pretty... read more

Purna Rodman's profile image
Purna Rodman 
on Google
a month ago

Though hard to find if you're not used to the financial district, I would highly recommend going here rather than other MTA service centers for your Omni card. The staff is friendly and efficient. No wait time 

Irene Broillet's profile image
Irene Broillet 
on Google
a month ago

Quick and helpful. Great staff. 

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Frequently asked questions about MTA NYC Transit Customer Service Center

How is MTA NYC Transit Customer Service Center rated?

MTA NYC Transit Customer Service Center has a 3.8 star rating with 31 reviews. 

When is MTA NYC Transit Customer Service Center open?

MTA NYC Transit Customer Service Center is open now. It will close at 5:00 p.m.  

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