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M&T Bank

2.3

About this business

Location details

5226 Broadway, Lancaster, NY, 14086, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.352 reviews
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Waldemar Pawlowski's profile image
Waldemar Pawlowski 
a month ago
Wilson Kanberra's profile image
Wilson Kanberra 
a month ago

This bank needs work. A lot of work. The manager needs to do her job instead of walking around laughing with her co-workers when the bank line is 10 people long, the drive through 8 cars long and there are 2 tellers available. One being a commercial lane and the other open teller was addressing issues with a customer who had paperwork all over they place. A transaction that should have been handled by a bank officer who was sitting at her desk laughing with the bank manager. I have never seen such total disrespect of custome... read more

Nunya Bizness's profile image
Nunya Bizness 
2 months ago

Would give zero stars if I could. They wouldn't even answer the phone for me to complain to the manager on duty about the discrimination I received at this location. So that obviously means they have zero interest in fixing their problems if they won't even answer the phone. 

Cafeteria Mgmt's profile image
Cafeteria Mgmt 
2 months ago

Watching 5 tellers all are here but only one working drive thru and counter. To cash a simple check takes 15 minutes 

Brian Shumaker's profile image
Brian Shumaker 
2 months ago

Lots of ignorance and unhelpfullness from the staff. But Halley was very helpful. I came in about a big issue. Both the banker and the manager threw their arms up saying they couldn't do anything to begin to help. I sat back down and was seen by another banker. They immediately were able to help me. The manager insisted it was impossible, yet it took her other employee all of 20 seconds to solve my issue. Felt very lost and they didn't seem much worried about looking for solutions. Halley was immediately much more concerned ... read more

Frequently asked questions about M&T Bank

How is M&T Bank rated?

M&T Bank has a 2.3 star rating with 52 reviews. 

When is M&T Bank open?

M&T Bank is closed now. It will open at 9:00 a.m. 

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