Mount Vernon Healthcare Center

Zenash W 

on Google

2 months ago

I been here for over a year and the staff here is wonderful. CNA Noel, Rose, Mahawa, Claudia, Nurse Augustina, Kim SW and Jennifer to name a few. It's a lot of really good people here. The cleaning has gotten way better but in general its good here. 

Zenobia Gardner 

on Google

2 months ago

Qualify of care is poor, some personal are not sensitive to the needs of the patients(asked staff member to get water up in bathroom so it would not be a fall hazard, he responded “ not my job”, coordination of medical appointments not adequate even after reminder by family, 4 Drs appointments missed due to failure to coordinate transportation or wrong time. Facility needs improvement, bed tray broken and were not replaced during 25 days at facility, leaks in the bathroom and cleanliness is an issue. Spoke to the Director bu... read more

Donna PoppeWagner 

on Google

5 months ago

My brother was a patient here for a short time and passed away in this facility. I was asked by business/financial office to pre pay his stay as medicaid and Social security would be delayed. I paid by my credit card. He passed on March 4th. 2024. I received a statement dated 04/01/2025 with a credit of $1,345.95 and was uncertain as to what this was about. It stated I had the option of paying by Credit Card, ACH, or Check. I called the facility around mid May and was told that they had no staff in financial office working f... read more

Fatima Mohamed 

on Google

6 months ago

One of the Worst Healthcare Facilities I’ve Ever Dealt With I truly wish I could give this facility zero stars. Our experience here has been beyond disappointing, distressing, and deeply frustrating. This place is supposed to provide care and comfort for patients who are often at their most vulnerable, but what we encountered was the complete opposite — a severe lack of professionalism, compassion, communication, and basic human decency. Neglect and Poor Patient Care: First and foremost, there is an overwhelming sense of neg... read more

Mazin Awad 

on Google

6 months ago

This nursing home is an absolute disgrace, and I would never recommend it to anyone — not even for temporary care. My father is paralyzed, nonverbal, and on a feeding tube, completely dependent on the staff for every single need. And still, somehow, they find a way to neglect him on a daily basis. He can’t move, speak, or eat on his own. He relies 100% on others — and this facility has failed him in the most basic, human ways. We’ve walked in multiple times to find him sitting in his own waste, left in dirty clothes for hour... read more