Morgenthal Frederics

Warren S. 

on Citysearch

13 years ago

I've purchased five pairs of glasses here over seven years or so and had excellent service. I once tried sunglasses with an optical gradient for reading and brought them back to be replaced by bifocals. No questions and no charge. I've also had scratched lenses and other repairs. Not cheap, but then you pay for the optics which are superb. 

Macktruck 

on Citysearch

15 years ago

All smiles--until something goes wrong. – Splurged for expensive horn frames at the West Broadway store. After a few months of very careful use one of the hinges broke. When I brought the glasses back a saleswoman said they'd have to be sent to Germany for repair, and it would take 6-8 weeks! She said the manager might consent to a "loaner frame" in the interim, but he was out and she couldn't say when he might return. I wish he'd never come back. He was insulting and smug, saying I had broken the glasses, which came apart i... read more

l207 

on Citysearch

18 years ago

HIGH END IMAGE LOW END SERVICE – A huge disappointment, spent $800 for prescription frames at Nassau County store, lenses attached to frames at some factory, terrible quality job in putting them together, actual lens shape different than what I and salesman agreed upon (mgr tells me lens shape altered/cut down to fit frame - I was NOT told this by salesman) , PLUS numerous defects like uneven attachment to bridge/nose piece. I also have reason to believe prescription not filled correctly. As of yet this is unresolved. This i... read more