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Monart Spa Poundbury
- Wellness
- Poundbury, Dorchester
About this business
Monart Spa Poundbury is a five star luxury day spa located at the heart of Royal Pavilion, Poundbury, Dorset. Created to provide you with a therapeutic restful retreat or simply to share time with someone special. Offering an extensive range of consultation based spa treatments delivered by expert therapists as well as a world-class thermal suite & hydrotherapy pool. Thermal suite includes: Caldarium Sauna Hydrotherapy Pool Salt Grotto Infrared Pro Cabin Aroma Steam Room We will offer over 50 elite spa treatments including a... read more
Location details
Monart Spa 8 Queen Mother Square Royal Pavilion, Poundbury, Dorchester, DT1 3DX, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Wonderful Spa the heart of Poundbury. Staff very friendly. Pool gorgeous.
There’s spas and then there’s this! It was truly the most incredible experience start to finish. I highly recommend anyone to visit this place. We didn’t even have treatments! Blown everything out the water a true 5 star establishment.
Arrived for my appointment today after driving 45 minutes to be told the person I was seeing was ill, then to drive back home again. Why leave it until I got there to tell me? Certainly not 5* way to treat people by any means! Staff were very matter of fact and didn’t seem at all apologetic and really couldn’t be bothered! I have rebooked but not expecting it to be up to my usual 4* treatment elsewhere…I know my usual place wouldn’t treat people like this…. I will wait and see!
The spa itself is absolutely beautiful – a truly stunning setting with great potential for a relaxing experience. Sadly, this was overshadowed by the attitude of some of the staff. We found some of them to be unfriendly, unwelcoming, and at times outright rude. The manager was particularly rude to my husband and me over the phone, which left a lasting negative impression. Such a shame, as the environment is lovely but let down by poor customer service.And it seems I'm far from being the only one that experienced this.
The best customer service. Wonderful environment. I felt so good after. Worth every penny. The lunch was so good! Healthy and lovely.
Frequently asked questions about Monart Spa Poundbury
How is Monart Spa Poundbury rated?
Monart Spa Poundbury has a 4.6 star rating with 141 reviews.
When is Monart Spa Poundbury open?
Monart Spa Poundbury is closed now. It will open on Tuesday at 9:00 a.m.
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