Timchopper@aol.com on BirdEye
a year ago
06/04/2019, 14:46 PM
Five big gold stars from me and ditto to all the nice things others have posted about Dr. Sonya Patel and her staff. I read the one and only negative review which I believe was unfair to someone as good as Dr. Patel is. I owned and operated my private dental practice for 27 years and have been in mobile dentistry to service Skilled Nursing Facilities since. I’m also Chief of Dental Services in the Air Force with the rank of Lt. Colonel. I have commiserated with Dr. Patel. She and I are on the same page as with most practitioners I know, from numerous healthcare professions, in realizing 90% of our patients are terrific in so many ways whereas 10% give us 90% of our challenges.
I do not offer advice to the writer of the negative review as I have not been solicited nor do I believe the writer would take my advice.
However, I respectfully offer a perspective which I hope will be of a modicum of benefit to the readers.
To the 90%: Most practitioners (including Dr. Patel) give our heartfelt thanks for the opportunity to serve with you. We apologize when things do not work out perfect and appreciate you understanding at those times.
To the 10%: We often do our best under sometimes difficult situations which we can-not control.
I ask the 10% to please consider the following.
1) All forms of medicine and treatment are not an exact science. Competent practitioners can-not guarantee 100% results. Much of how a patient responds to treatment (from zero to one hundred) is related to their own biology, physiology, and etiology.
2) A practice like mine was indeed a business and proper management , as Dr. Patel does, treating patients during their scheduled allotted times is imperative.
3) It’s good when a patient does some of their own research but it’s not something to always get bogged down in. Practitioners like Dr. Patel have years of schooling, continuing education, and shares as well as trades information with her colleagues. Often there’s no time to beleaguer over research articles, internet, etc .when the practitioner has the experience and knowledge of what should be the best care and treatment. I’m sure Dr. Patel would schedule more time for lengthy debate and discussion with the patient if the patient is willing to pay for the lost income and time which could have been used for treating other patients.
4) Practitioners often are presented with a patient who’s conditioned is worsened by their psychological, sociological, emotional, and financial environment. Some can be helped while others with these issues causes impediment to the success of the treatment.
5) Dr. Patel is anything but a “rude person”. I wish I could say the same for myself as I’m sure I often have come across as rude. Some of it is on me. Much of it was trying to make a recalcitrant patient understand I was doing my best with what I had to work with and I did not have a magic wand.
6) Though some practitioners (unlike Dr. Patel) can be challenging themselves, it’s never a good idea to become the kind of patient the staff dreads when they see that patients name on the schedule.
Tarnishing someone as good as Dr. Patel on an open forum, where she has no reasonable recourse, is cowardly and in poor taste.
In conclusion, I started with Dr. Patel a few weeks ago with an annoying condition which several medical doctors and written Rx’s could not help due to my own biology, physiology, and etiology. I am 50% better, thanks to Dr. Patel, and have a prospect to improve more. Whichever way it goes…better, same, reverse back to when I started, I am satisfied she has given me the best of her care. I say without reservation, if acupuncture and Chinese medicine can help your condition, Dr. Sonya Patel is the specialist to go to.