Robin on BirdEye
4 years ago
08/03/2017, 19:39 PM
Owner P. Bisoondial extremely rude and arrogant don't be fooled.
The owner was a little more decent when he first started the business but quickly became arrogant giving absolutely no notice that he was unable to continue therapy stating that traveling to our location was an issue. Very unprofessional, thoughtless and uncaring to treat a client that way. Not sure why after a long amount of time had gone by why I bothered to reach out to this company again since in the back of my mind I remember this therapist being harsh with my child even while in my presence. I was in another room but still able to see and hear what was going on. I never confronted this individual and I tried to put it out of my mind but clearly it came back to my memory when I contacted company years later and was mistreated. When I contacted the company, I had also forgot how rude and unprofessional the owner also was by not giving notice that he would not be continuing therapy as I stated earlier because traveling to our location was an inconvenience. I guess at the time this owner had no other therapists working for him like he does now. Now that the business has grown which I shocked as to how since this company does not know how to treat clients. The owner has become even more rude and arrogant than ever. When I inquired about services he was not pleasant nor appreciative of my business. He rushed me to apply online and did not even have the courtesy to let me know that my Dr. office was extremely quick in getting necessary information to start therapy. I had to contact Milestone Therapy to follow up and it would not have been so bad if he was not so arrogant, flip, unapologetic as if my business meant absolutely nothing. The final nail in the coffin was how long it took for a therapist that I requested to contact me to set up initial appointment. I contacted this individual 2 times and they were just as arrogant, rude, cold, and thoughtless as the owner. I guess the owner must have told her that I really wanted her to work with my child and so she held all the cards because her attitude was despicable. When I finally contacted the owner about the delay he was extremely arrogant and had the nerve to tell me that he did not see a problem in this therapist dragging their feet with regards to contacting me. he had the audacity to assume that I did not realize that my dr. office responding so quickly was the reason for the quick turnaround time and he tried to use that as an excuse as to why I should be grateful about the process being quick. My Dr. office did what they were supposed to do promptly however Milestone Therapy dragged their feet and was unprofessional and disrespectful from the onset. As previously stated the therapist was just as rude but the owner is the one responsible for how the company is represented and condoning disrespect and rudeness to clients. I do not recommend Milestone Therapy. The owner is unprofessional, rude and unreliable the same as when the business first began. I have togive this so called business 1 star in order to submit this review.