Michael Kors Outlet

Sarah Ann 

on Google

a month ago

Michael Kors, the manager was extremely unprofessional and unhelpful. I went to the store regarding an exchange for a birthday gift, and unfortunately, the way I was treated was very disappointing. I expected much better customer service from Michael Kors. The manager’s attitude made an already simple situation unnecessarily difficult and uncomfortable. Very disappointing experience. 

Thewanderlust_w0man 

on Google

a month ago

Really disappointed with my experience at Michael Kors. I returned a damaged bag that was still under warranty and wasn’t even 7 months old. Head Office had already told me to go to the store and I had their message with me but the manager was still hesitant to exchange the bag. The way I was treated was really disappointing. The manager was unprofessional and made me feel like the damage was somehow my fault. I expected much better customer service. My whole family regularly buys Michael Kors for everyday wear but after thi... read more

Saijal Arora 

on Google

2 months ago

We visited the Michael Kors Homebush store expecting a professional and welcoming shopping experience. Instead, from the moment we entered, the supervisor’s attitude, body language, tone, and overall behaviour made us feel unwelcome and uncomfortable. It was clear that she did not want us in the store, and the way we were treated was completely unacceptable .While we cannot state with certainty that race was a factor, the treatment we received was serious enough for us to question whether discrimination played a role. No cus... read more

Mrs Preeti 

on Google

2 months ago

I rarely complain, but the way we were treated by a supervisor at Michael Kors Homebush was unacceptable. Rather than feeling welcomed as genuine customers, we were made to feel uncomfortable and unwelcome. While I cannot say why she behaved this way, it felt discriminatory and fell well below the standard I expect from Michael Kors. I am not asking for anyone to lose their job, but I do believe this staff member needs feedback and customer-service training to ensure other customers are treated with respect. 

H Harry 

on Google

2 months ago

My experience at Michael Kors Homebush was extremely disappointing. The supervisor’s attitude towards us was cold, dismissive and made us feel as though we were not welcome in the store. Her behaviour left us questioning whether we were being treated differently because of our racial background. I cannot confirm that was the reason, but no customer should leave a premium store feeling judged or unwanted. Management should seriously review this incident.