Stewart B. on Yellow Pages
3 years ago
05/17/2018, 03:43 AM
This company was the worst I have ever dealt with in any kind of business. Their customer service, communication skills, and timeliness were absolutely horrible, to the point that it was even detestable.
First, the company has a SERIOUS problem with communicating back to their customers; those that are spending thousands of dollars.
The operations manager (who used to have his own business) is a part of the problem at Metro GreenScape. His deceitfulness is very deplorable. After reading customer complaints from his previous company, I now know why he went out of business.
Additionally, his so-called "supervisor" is a joke! He went back to the office and told the owner that I would not sign the paperwork for the completed job. That was a lie! He never presented any type of paperwork to me to sign for work that should have been completed over a week ago. Furthermore, he stated that he "went out of his way to go to Lowe's to get sprinkler head that was not covering one area." This is called doing his job for something that should have been part of the job in the first place!!
The owner called and accused me of not signing paperwork that the supervisor asked me to sign, yet I told the owner that I was not presented any paperwork at all. Then, the owner started yelling at me, lying and accusing me of being disrespectful to his workers—which was a blatant, outrageous lie and was far from the truth.
This company performed a very poor service of installing an irrigation system in my yard. It took a week for them to finish, whereas other irrigation companies that worked on the yards of my neighbors only took three days to install.
I cancelled the other project for the backyard because of the hostile treatment I received from the people at this company. I would not recommend nor do I advise others who are thinking about going with this company to hire them. Please be wary and do not be fooled if Darin, the owner, comes to your home. This is a part of their sales pitch in order to lure you in, and later you will find it hard to communicate your concerns until it's too late. That is when the disgusting lies and endless run-arounds will begin.
All in all, this company was a $6500.00 learning experience when it came to installing an irrigation system.