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Member One Federal Credit Union - Administrative Offices
- Finance
- Roanoke, VA
About this business
Location details
202A 4th St NE, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Took two weeks to even get a debit card in the mailing process. Spent about an hour of my day every day trying to get ahold of customer service. Cardmember services couldn’t see my card on file cuz I had none. Big transfer loop. Closing my account will be a quicker process I hope.
I've been with member One for approximately 30 years. I am extremely disappointed in the service that I received regarding a concern about activity and incorrect copies of checks from 2021 instead of the current correct check. The checks from 2021 have been altered !!!!! Two days later,.I'm still waiting for a return call from the contact department's supervisors. They have cost Member One/Virginia FCU a significant deposit into a CD or MMKT of 100k. I'm taking my money somewhere else!!!! My problem remains unresolved!!!!
DO NOT GO TO ANY MEMBERONE LOCATION. DO NOT OPEN AN ACCOUNT. RUN. RUN AS FAST AS YOU CAN. They are INCOMPETENT. It took me OVER A MONTH to get my VISA platinum closed and a new card issued. I get the new cards THE BANK ORDERED and can't activate THE NEW CARD because THE ACCOUNT IS CLOSED. called card services and got hung up on. Called the fcu and the first choice said my wait time was 849 MINUTES! THAT'S OVER 14 HOURS. Call back and choose another option. I'M 46th IN LINE. We are going to the bank on Monday and CLOSING ALL ... read more
Frequently asked questions about Member One Federal Credit Union - Administrative Offices
How is Member One Federal Credit Union - Administrative Offices rated?
Member One Federal Credit Union - Administrative Offices has a 1.5 star rating with 6 reviews.
When is Member One Federal Credit Union - Administrative Offices open?
Member One Federal Credit Union - Administrative Offices is closed now. It will open tomorrow at 9:00 a.m.
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