This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Member One Federal Credit Union
- Finance
- Roanoke, VA
About this business
Location details
625 Williamson Road Northeast, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Stood for 30 minutes only to take a seat for a "desk person." Saw 2 "desk people" and they were "helping" ppl before I even got there, so they were with customers a MINUMUM of 45 min. My lunch hour at the bank. AND they allowed a customer to stand behind the tellers so he could have seen sensitive information about ppl coming to the counters!!! Unreal!
Went in the branch 5 times to reset the pin/ was given a number to call and was told to come back in to do it in the branch and told to call again or the department was closed and to come back. Ended up cutting the card in half after the agent did nothing for me my last visit. The manager called me to tell me he would overnight a replacement. Here I am 2 days later and still no card and no call back. I can’t for the life of me understand why it’s this hard to get a pin reset or even replacement card. Hours wasted and still n... read more
I have my auto loan with Member One. I called to ask customer service to please set me up for some kind of payment reminder. Anything would be better than nothing. A text, email, statement in the mail-literally ANYTHING. They don't send paper statements, emails, texts, or anything at all. I know I have to pay this every month, but I have about a million bills every month, all with different due dates. I always try to pay my bills on time, but I have accidentally been late on this bill. I'm not late on any of my other bills. ... read more
I recently traded an auto that I had financed with Member One. I did not have a single issue for the entirety of the loan and actually enjoyed working with them. I received a letter in the mail a few weeks ago showing the account was closed and it also reflected on my credit report. Today, weeks after the loan was closed, the payment of $407 was taken out of my account. I called to speak with a representative and while I know it is not her fault personally, I have never been more aggravated. She stated the payment was not sh... read more
Frequently asked questions about Member One Federal Credit Union
How is Member One Federal Credit Union rated?
Member One Federal Credit Union has a 3.9 star rating with 155 reviews.
When is Member One Federal Credit Union open?
Member One Federal Credit Union is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com