Medals of America

R. B. 

on Birdeye

5 months ago

Very good experience with Medals of America's Customer Service Department. I had an order that was mis-delivered by the USPS. Mr. George Park of MofA assisted me in locating my order in a timely, professional, & efficient manner. Throughout my interactions with Mr. Park, he was consistently helpful, courteous & patient. My ordered items were eventually located/delivered & they were in perfect condition. 

Robert M 

on BBB

6 months ago

I had them make a simple for box for my father **** Medically retired from Korean War. I was instructed once it arrive remove the backing and then take off plastic inside to hold while in transport. I say don't use these them they over charge and the when you go to put the backing on the frame it wont stay too lose and the corners fly up. Additionally they missed spots on the USMC emblem it a sticker on it still. Missed a spot in staining the wood, inside the glass. So now I have asked for 100 USD Back because I will have to... read more

Tim L. 

on Birdeye

11 months ago

This website BLOWS. I am a first time veteran attempting to put together medals and ribbons for my WW2 grandfather and you cannot get a "live" person thru customer service, only a recording that hangs up on you. Also, the website kicks you out of your shopping cart every single f-n time you try to add something to it. YOU SHOULD BE ASSHAMED of yourselves with this crap you created making it so difficult for customers to purchase. 100% DISCUSTED by this company!!! Best Regards A 14 year war veteran. 

Byron W 

on BBB

a year ago

They would return a jacket i sent back. Said it was used when i received it from them in that condition 

Tina D. 

on Birdeye

4 years ago

SIMPLY WONDERFUL! I had such a great customer service experience from Medals of America. I purchased a shadow box online months ago and thought I could decorate it myself with my boyfriend's medals. It was to be a surprise birthday gift. Little did I know how difficult a task this was. I called Medals of America and they did everything for me! Marvin Prophet was my rep throughout the project. I emailed him photos of the medals, and he was able to tell me what to send, what was missing, and the additions he recommended in or... read more

John D 

on BBB

4 years ago

Medals of America sells WW 2 medals. I specifically ordered a original WW 2 Asiatic Pacific Medal and later ordered a bar to match. It turned out that the bar does not match the original WW 2 bar being that it's dimensions are smaller that the original. Talked to a person from the company and he said they quit making the original size WW 2 bar years ago. I am making a shadow box for my dads navy service and I ran into this problem. I am extremely upset that , if they make original size WW 2 medals then they can also make the... read more

Ian M 

on BBB

6 years ago

Their website states in stock when ordering my items and standard shipping in 5-6 days. After ordering $150.00 of in stock items. All I received from Medals of America was ads in my emails and no shipping date. After contacting company by 3 emails they finally informed me that their warehouse is one month behind production. The old bait and switch. Sad a group of so called veterans conning other veterans. 

Isn M 

on BBB

6 years ago

Their website states in stock when ordering my items and standard shipping in 5-6 days. After ordering $150.00 of in stock items. All I received from Medals of America was ads in my emails and no shipping date. After contacting company by 3 emails they finally informed me that their warehouse is one month behind production. The old bait and switch. Sad a group of so called veterans conning other veterans. 

huff 

on BBB

6 years ago

I placed an order on Dec. 12, 2018. My credit account was charged within 3 days. Expected the order to ship by Christmas, however, it did not. I called after the new year and was told that they were behind in the back, and short handed. My order was currently in the back and should ship within 2 weeks. 2 weeks passed, and I did not receive the order. Called again Jan 15th and was told that it might be another 3 weeks.