Meadow Spa & Pools

JL76 

on Google

3 weeks ago

Girlfriends and I enjoyed a lovely afternoon at the spa. It is clean, modern, and the treatments were great (especially the rejuvenating facial). We were all extremely taken aback, however, when we checked out and were asked verbally to provide our gratuity to the front desk clerk, instead of choosing our gratuity when providing payment with the machine, like every other establishment. When two of us asked why we couldn't just add the gratuity on the machine, she said their system wasn't capable of that -- which is frankly u... read more

Jlist76 

on Google

3 weeks ago

Girlfriends and I enjoyed a lovely afternoon at the spa. It is clean, modern, and the treatments were great (especially the rejuvenating facial). We were all extremely taken aback, however, when we checked out and were asked verbally to provide our gratuity to the front desk clerk, instead of choosing our gratuity when providing payment with the machine, like every other establishment. When two of us asked why we couldn't just add the gratuity on the machine, she said their system wasn't capable of that -- which is frankly u... read more

Janelle Courchesne 

on Google

2 months ago

Extremely Disappointing Experience – Lack of Compassion and Accountability I had one of the worst customer service experiences in a very long time at this spa. After my massage, I broke out in a full-body reaction to the essential oils used—covered head to toe in hives. It was not only physically uncomfortable but also incredibly distressing, especially with a formal dinner scheduled just two hours later. What made it worse was the complete lack of empathy from the manager, making it out to be my fault. There was no apology,... read more

Cat 

on Google

2 months ago

It’s been several months since enjoying a massage @ the Meadow. I felt compelled to share my experience. It was the best massage ever!!, by “Leo”. His hands are magic. His deep tissue therapeutic technique helped me regain my mobility without aches & pains. I will def be returning when in Banff. 

Tracy Bingaman 

on Google

3 months ago

Planned in advance and booked a hot stone massage and body wrap on day 4 of 4 days of skiing in Banff. What a treat! You feel relaxed from the moment you enter the spa lobby. With access to the rooftop pools, sauna and hot tub only for spa guests, you step into an oasis in downtown. Incredible views from the hot tub and delicious tea and treats while you wait for your services. From the soft robe to the calm environment, they've thought of everything! Will definitely return!