Maxtrix Kids Rooms Charleston

Alexandra di Guglielmo 

on Google

2 months ago

I have had the most awful experience with this company. I wish I had done some more research on the company before choosing to get a base twin bed from them 3 years ago. At the time, they seemed like a decent company. When I attempted to reconfigure my base into a bunk bed last month, it all went south quickly. From missing and damaged parts to more missing parts in the *part replacement* order and ATROCIOUS customer service, it's hard to imagine a worse choice of company for a kids bed. I hope this saves someone else from t... read more

Israel 

on Google

a year ago

Trying to order online is HORRIBLE. They act like they don’t want to help you, you can’t speak with someone over the phone. I’ve been trying for months. I guess they don’t want business. I’ll take mine elsewhere. 

Kim Kaplan 

on Google

3 years ago

I was very satisfied with the service when I bought a piece of furniture from Matrix a few years ago. I recommended the store numerous times since then. Seemed like a no brainer when I returned to add to the collection. Boy was I wrong. I was finally able to get inside the store after three visits and a required appointment was made on a calendar app. The sales person seemed less than anxious to help. She didn't respond at all to small talk. She gave me the measurements of what I was looking at and seemed bothered when I ask... read more

Jenny Watts 

on Google

3 years ago

After much research, we ordered twin XL quadruple bunk beds with stairs for our bunk nook. Sarah was delightful to work with, her schematic design affirmed this configuration would work in our odd sized bedroom. Brian assembled the unit. Both were professional, communicative and had excellent follow through. The product is sturdy and safe. Could not be happier.