This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Max Mara
- Women's Clothing
- Livermore, CA
About this business
Location details
2708 Livermore Outlets Dr, Livermore, CA, 94551, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
作为 Max Mara 多年的老客户，这次购物体验让我非常失望，也彻底动摇了我对这个品牌的信任。 首先，产品质量与品牌定位严重不符。购买后不久就发现明显质量问题，但在与门店及相关人员多次沟通后，品牌方始终以“final sale”为由推卸责任，完全忽视产品本身存在的质量问题。一个以高端、品质著称的品牌，却在出现问题时选择回避，令人难以接受。 其次，售后态度冷漠、处理极其敷衍。沟通周期非常长，回复缓慢，且内容反复，没有任何真正解决问题的诚意。作为长期支持品牌的老客户，这样的对待方式让人寒心。 另外，Outlet 门店的经营方式也非常令人失望。挂着 Max Mara 的品牌，却销售质量参差不齐的商品，线上线下价格差距巨大，线上反而更便宜、退换政策更友好，这让实体店消费者处于明显劣势。 这次经历让我深刻意识到： 品牌光环不等于服务和责任感。 我不会再向朋友推荐 Max Mara，也希望其他消费者在购买前慎重考虑，尤其是在 Outlet 门店消费时更要留心。
We drove over an hour from San Jose to visit this location, arriving at 7:09 PM. According to the map and online listing, the closing time is 8:00 PM. However, the doors were already locked. We could clearly see several staff members inside walking around and chatting, yet no one acknowledged or responded to us at the door. This experience was extremely disappointing and unprofessional, especially considering the long drive we made to get here.
Nice shop with extra 30% off from outlet store price
I purchased two wool coats there yesterday 9/6/24. The manager who was wearing Gym tank top and shorts knocked my coffee cup off, the coffee spilled on my bags. It was just because I didn’t thank him when he handed me the second bag. The coats were warped inside the plastic barrier/hanging bags. I will bring them to dry cleaning anyway. It was an extreme experience that no one would forget. It seemed like I was in a third world country buying a piece of meat at a market, somehow the butcher felt offended. I will not go back ... read more
Frequently asked questions about Max Mara
How is Max Mara rated?
Max Mara has a 3.1 star rating with 20 reviews.
When is Max Mara open?
Max Mara is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com