David S. on Insider Pages
12 years ago
03/13/2010, 00:34 AM
May 4, 2009...Customer Review ***
My wife purchased a Natuzzi Furniture/Recliner Set from Florida Leather Gallery that was made for someone her size. She is 4'11" tall and I am 5,10". The set was beautiful but I could not rest my head and watch TV. the head support was built for her. So, I went to the showroom to talk with the Store Manager about the set He sold her. I got off to a rough Start with the Store Manager. He scored low marks because he didn't listen to the problem without becoming cold and defensive. He had no solutions and offered no solutions other than the suggestions I provided him. Even then, He was suppose to call me back Friday, same day, and didn??t. I felt if my wife had made a big mistake going with this company. I took a step back and made a phone call to John Matter, Owner of Matter Brothers DBA Florida Leather Gallery. I only told him the story once. With no question, he called the Store Manager and worked it out for me. The Store Manager treated me better than previously and gave me an exchange credit. Not 100% happy with new furniture price. He would not negotiate the sales price on the exchange set. I priced three different sets from the tag price to the quoted sales price. They ranged form 23 % to 40% profit margin. Based on my original purchase, the Tag price $2175.00 divided by the sales price $1520.00 divided back into Tag Price$2175. That was 30% difference between tag price and Quoted Price. Then he "taxed me? on the other another set that will take 14 to 16 weeks to receive. He added another 6.5 % profit and delivery charge to furniture price. This means a couple hundred dollars on top of the original profit. No way to know the other variable, Manufacturing Cost. So I didn??t walk away unscathed but I was happy the owner interceded in exchange. I will let everyone know if I receive the furniture 14 to 16 weeks like told. It would make the overall Experience a C+.