MassageLuXe

Steve H. 

on Birdeye

a year ago

My wife & I will NEVER step foot in MassageLuxe of Westchase, again. I purchased a massage Groupon for her & and I for Christmas late Nov '23 and called early Jan '24. The "only" stipulation was " Not valid for clients active within the past 12 months." The lady who booked our massages confirmed that it had been well over a year in 2022 when we were last in, so she took the Groupon #'s and redemption codes to book us. The next day, they called and advised that they wouldn't honor them as they will only honor 2 Groupons i... read more

Jacob D. 

on Birdeye

a year ago

I went to the one on Linebaugh next to Publix. I paid for their membership and I requested a sport massage but I was given a deep tissue massage. When I confronted the front desk person in charge, I ask her to tell me what the difference between a sport massage vs a deep tissue massage. She said she doesn't know the difference. How can you work at a .assage place and dont know the difference. I told her that a sport massage the person supposed to stretch you but I didn't receive that. She stated she couldn't change my paym... read more

Lance H. 

on Birdeye

2 years ago

My wife purchased me a gift card so I could buy a promotion massage on their website. You can not use gift cards on their website. Only credit cards. They also do specials like I got, spend $100 get $25 free. The bonus money expires in 90 days. This company does not want to keep customers. It all controlled by corporate and the local shops have no control. They don’t even give you a place to leave comments on their website even though they have a link. It just sends you in circles. This is why I have to give my review here.