Mass Bay Credit Union

Lisa Y. 

on Google

2 weeks ago

1/5 -- the customer service is poor and not proactive but rather reactive. I had spoken to a customer service rep named Robin and she had said she'd look into it and follow up with me. After waiting for nearly a month for a follow-up I called back regarding my open ticket. This time I had spoken to Nancy. A check from the bank that is now being reissued to me -- my money, now as a non-member -- is being held for 30 days because of a recent address change. This could've been completely prevented had Nancy been proactive in in... read more

Drew Scott 

on Google

2 months ago

I rarely write negative reviews but I guess I should have looked more closely at what others have shared. I received a call from an individual in the loan office. They indicated that they had been reaching out and leaving voicemails throughout the week. I received no voicemails. It felt as if their primary focus was getting off of the call. They indicate that because the property was in trust, Mass Bay and most other institutions would not provide a loan, and as a result they would be closing out my application. Upon further... read more

Jr. 

on Google

2 months ago

Unprofessional bank. Went in to withdraw some money. Teller was thirsty, but I guess because I wasn’t interested in her… that makes me… gay?!(her colleague denounced me as such) I thought this was a business…. 

Kaleigh Carney 

on Google

2 months ago

Don’t even bother. Customer service has gone so down hill the last few years. Taking my accounts elsewhere. Judging from all the recent reviews, I’m not the only one. 

Natassha D 

on Google

3 months ago

I've had this account since my parents worked for the MBTA in the early 80s—they opened it for me when I was 5! It used to be great, but wow, the service, employees, and policies are terrible now. They don't value longtime customers at all. I gotta switch banks. Don't bank here.