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Mass Bay Credit Union
- Finance
- South Boston, MA
About this business
Mass Bay Credit Union is a local, not-for-profit, full-service financial institution. As a not-for-profit, we are able to help our members with their financial needs using a truly kind and uncompromised approach. We are people helping people.
Location details
147 W Fourth St, South Boston, MA, 02127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | 8:30 a.m. to 1:15 p.m. | |
| Sun | Closed |
1/5 -- the customer service is poor and not proactive but rather reactive. I had spoken to a customer service rep named Robin and she had said she'd look into it and follow up with me. After waiting for nearly a month for a follow-up I called back regarding my open ticket. This time I had spoken to Nancy. A check from the bank that is now being reissued to me -- my money, now as a non-member -- is being held for 30 days because of a recent address change. This could've been completely prevented had Nancy been proactive in in... read more
I rarely write negative reviews but I guess I should have looked more closely at what others have shared. I received a call from an individual in the loan office. They indicated that they had been reaching out and leaving voicemails throughout the week. I received no voicemails. It felt as if their primary focus was getting off of the call. They indicate that because the property was in trust, Mass Bay and most other institutions would not provide a loan, and as a result they would be closing out my application. Upon further... read more
Unprofessional bank. Went in to withdraw some money. Teller was thirsty, but I guess because I wasn’t interested in her… that makes me… gay?!(her colleague denounced me as such) I thought this was a business….
Don’t even bother. Customer service has gone so down hill the last few years. Taking my accounts elsewhere. Judging from all the recent reviews, I’m not the only one.
I've had this account since my parents worked for the MBTA in the early 80s—they opened it for me when I was 5! It used to be great, but wow, the service, employees, and policies are terrible now. They don't value longtime customers at all. I gotta switch banks. Don't bank here.
Frequently asked questions about Mass Bay Credit Union
How is Mass Bay Credit Union rated?
Mass Bay Credit Union has a 2.8 star rating with 50 reviews.
When is Mass Bay Credit Union open?
Mass Bay Credit Union is open now. It will close at 1:15 p.m.
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