Masonicare at Mystic

Paula Cymbala 

on Google

a month ago

Masonicare at Mystic was the place I chose after looking at various places for my Mom who needed Assisted Living. Her first year there was good but then things there went down hill when she began to decline and needed a higher level of care. First of all the Pros: It's a very nice size facility and I like the decor of the building. The receptionists, transportation team, and dining staff are very nice and helpful. CONS: The Executive Director is rude and a bully. In a Care Meeting she did not in any way fulfill the mission a... read more

Blinkofaneye 

on Google

2 months ago

Staff especially in the dining hall, shouldnt be kissing clients on the head or anywhere for that matter. Highly unprofessional and unethical. So because they are elderly it's ok? No doesn't matter. I would never bring my parents here because they're inappropriate. 

Catherine Welsh 

on Google

7 months ago

I do not review places, however, as beautiful as this facility is - please take a look at some of your staff. My grandmother has complained to me on multiple occasions about a woman named either Susan or Suzanne who works as a server. Why hire miserable people to work with the elderly and seem to take joy in being miserable to residents?!