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Mariner Finance
- Financial Services
- Saint Georges, DE
About this business
Mariner Finance, LLC is a consumer finance company. Find out how we can assist you with your financial needs by visiting our website.................
Location details
1831 Pulaski Hwy, Saint Georges, DE, 19701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I applied for a loan through Mariner Finamce. I have them all the information they asked for, and asked when I would be hearing back from them in regards to wether or not I would be able to get that loan. They told me the next morning, and that was days ago. Since then I have called two different days and was told the person would call me back. Again today I have yet to hear back from anybody regarding that loan. This makes me not want to take the loan with that company if they say it's approved. It's just all around bad bus... read more
My first and last experience with this company was horrible!!! And that was just the application process. I actually asked them to stop the loan process because I was treated so aweful by the branch manager. Throughout our conversation she made rude/ snide remarks about my credit history. I tried to explain what I had been through with credit, was open and honest. She actually said "why am I not surprised, you have a million dollars in student loan debt" I put my personal info out there so you know exactly what I mean when I... read more
Business response:
Ms. R********, we are extremely disappointed to hear about your experience. Our goal is to always provide exceptional service, and we apologize that your recent interaction did not live up to that expectation. A member of our Customer Relations team will contact you directly to discuss your concerns in further detail.
Got a loan through Mariner Finance and ended up out of work over six months due to having major surgery. I notified them and once I was back at work I completed all of my payments. So it was paid in full. But this company will not remove the charge off from my credit report. They really just dgaf about their customers. It's their policy so my advice is to get a loan elsewhere. If for any reason you're late on your payments I wouldn't pay at all because once they send to credit bureaus it's there for 7 years regardless. Poor ... read more
Lack of professionalism and once they obtain you as a customer they treat you with less importance. They don't follow up with you and they don't follow the guidelines for getting your loan in a timely fashion. I am a current customer who pays his loan on time and sometimes early for a year now. I went to refinance and it was like I never existed. There is a huge lack of professionalism located at the branch in Springfield, Pa. I reapplied on the 18th and still as of today, haven't heard back. Once they get you in all they ca... read more
First off, you got to watch out for the bait and switch tactics at this place. I constantly get preapproval letters in the mail with a code to accept my preapproval. Yet, if you call the branch to take advantage of it, they don't need the codes nor do I you get the amount that was on the preapproval. Secondly, what they won't tell you beforehand with a loan you've been approved for is that they need the title to your car. I had loans with their competitors where they did not need this or if they did it was disclosed beforeha... read more
Business response:
******, thank you for sharing your concerns. Our goal is to always provide a favorable experience, and we are sad to hear your experience did not live up to our expectations. We've asked the local Assistant Vice President to contact you to discuss your concerns in greater detail.
The worse option you can go with they just group of deceptives and they will waste your time
Business response:
We appreciate your feedback and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. We would like to hear more about your experience and look forward to hearing from you. Please contact our Customer Relations Department at 844-338-2080 to discuss in more detail.
John in Newport news store was very rude and disrespectful to be the manager for this company
Business response:
Ms. ***** thank you for your feedback. We are sorry to hear that you had an unfavorable experience at one of our branch locations. Our goal is always to provide superior customer service. If you would like to discuss your experience in greater detail, we encourage you to contact our customer Relations Department at 844-338-2080.
Disrespectful, they don't want to listen or care about any hardships. All they want is money. They offer no help or assistance. Which is why I want my case to be heard in court by a judge that would have more sympathy for my situation. I would not recommend doing business with mariner finance.
Business response:
Our team members are trained to provide superior customer service, and we are disappointed to hear that your experience did not meet our high standards. If you would like to share additional concerns or details of your experience, please contact our Customer Relations Department at XXX-XXX-XXXX.
Horrible customer service. They claim some payments were returned from my bank but they can show no evidence of such claims On the other hand I have prove that the were cleared without any problem. Don't rerun calls or messages. I will stop making any payment until this matter is resolved. Diane that manager never returns calls. Albert don't address my inquiries and when I got frustrated and regretfully used the word **** during our conversation he hang up. Every time he claim that he will look into it and when I call again ... read more
Frequently asked questions about Mariner Finance
How is Mariner Finance rated?
Mariner Finance has a 2.3 star rating with 191 reviews.
When is Mariner Finance open?
Mariner Finance is closed now. It will open tomorrow at 9:00 a.m.
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