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Malone Auto Racks
- Wholesalers
- Westbrook, ME
About this business
Location details
81 County Rd #1, Westbrook, ME, 04092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a Malone cargo box from an online dealer. It was recommended I try to work with Malone directly to resolve an issue I had with the box locking despite following the instructions. Malone's interactions with me appeared to be much more concerned with legally complying with their support obligation than helping me fix my problem. For example, when I mentioned a key got stuck in a lock, Malone sent me a new lock without any instructions to install the lock. When I requested how to install the lock, they mentioned som... read more
Business response:
Hey ****,Thank you for bringing this case to our attention; we are sorry to hear that you have been unsatisfied with your provided solutions.While looking into this case; it looks like once our Team had been informed you were unable to swap those Replacement Locks, a full Profile18 Cargo Box Bottom Shell Replacement (with Locks installed) was shipped out to you back on June 14th under a "Courtesy Order." This Replacement Bottom Shell would not require the swap/installation of any locks, and this shipment would have contained... read more
I purchased a Malone cargo box from an online dealer. It was recommended I try to work with Malone directly to resolve an issue I had with the box locking despite following the instructions. Malone's interactions with me appeared to be much more concerned with legally complying with their support obligation than helping me fix my problem. For example, when I mentioned a key got stuck in a lock, Malone sent me a new lock without any instructions to install the lock. When I requested how to install the lock, they mentioned som... read more
Frequently asked questions about Malone Auto Racks
How is Malone Auto Racks rated?
Malone Auto Racks has a 3.9 star rating with 54 reviews.
When is Malone Auto Racks open?
Malone Auto Racks is open now. It will close at 4:00 p.m.
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