Magd Office

Rebecca Harris 

on Google

a month ago

Typical state agency. Horrible employees. Rude and aggressive employees who like to make up their own rules each day so processes are never the same no matter how many times you go in. Their system was down for several days and the email they have to ask about the status is not a valid email. When I went in and called, I was basically blamed for their issues. The employee on the phone told me I needed to calm down because I kept insisting their system was the one that was down and I had an audit trail with screenshots to pro... read more

Skyler Long 

on Google

2 months ago

This is failed institution. 

Patrick Tulley 

on Google

5 months ago

More responsible and diligent than local institutions. Called to assure that my children could not obtain passports. Joel was outstanding. Local municipalities act as if they don’t even know who you are. Joel followed up with me and we traded emails. Local institutions need turnover to get better ethical people in positions and take training from departments like this. Joel was great. 

Jakob Wild 

on Google

5 months ago

Customer service is horrible. Called during office hours to drop off paperwork, no answer says that they are “busy”. Says they are open after 4:30 online so drove all the way to Albany to drop it off and all of the employees left. 

Kaylee Matthews Shaver 

on Google

9 months ago

Per Security and Personnel, public access to most offices were shut down during COVID-19, and never re-opened. I went to both the Department of State and the to the Offices of Oversight for the NYS Court Systems, whom also do not accept 'Walk-Ins' or physical submissions of forms- again, based on Security Personnel and Helpdesk information.