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Madewell
- Clothing Rental
- Jacksonville, FL
About this business
Location details
4813 River City Dr Suite 131, Ste 131, Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Review of My First Visit to Madewell I visited Madewell on July 21, 2025, during the early afternoon, and it was my first time shopping at this store, as there isn't one in my area. Despite not being a fan of shopping, I had a wonderful experience. The staff members were attentive and incredibly helpful, showing great patience as they brought me a variety of styles to try on. Unfortunately, I can't recall their names to personalize this review, but their kindness truly stood out. The exceptional service I received makes me e... read more
rude employees, they ask if other customers needed help when walking in but not one comes up to me and asks while they just watch me walk around. i wonder why
Food was delicious , and service was great!!!
Went to the store today to buy ballet flats and I think I understand what other reviewers mentioned about bad customer service. No one greeted me or my family and anything I was interested in looking, none of the sales reps came to help with, instead I had to go ask for help each time. I could have gotten those flats online, but I still ended up getting them in store probably shouldn’t have with that customer service.
Don’t buy Madewell jeans! They are fraudulent about their return policy. I purchased two pair of jeans; one in the store at the St. John’s Town Center, and the second, an “exact same pair” in the mail, which was to be sent to the store for me. One pair was different from the other and they refused to honor the return. They tell me I need the receipt but sewn inside the jeans is their tag. The manager, Faith, was rude and obnoxious and unhelpful. I am getting my money back from American Express so I don’t give a darn about it... read more
Frequently asked questions about Madewell
How is Madewell rated?
Madewell has a 4.2 star rating with 53 reviews.
When is Madewell open?
Madewell is closed now. It will open at 10:00 a.m.
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