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Luxury Pet Spa and Boutique
- Pet Stores
- New Hyde Park, NY
About this business
Luxury Pet Spa & Boutique is an upscale grooming salon that focuses on the needs of each individual pet. Luxury Pet Spa and Boutique caters to your loved one, providing them with a day of relaxation and personal styling. Our facility offers luxury services at affordable rates. Some of our services include, massage therapy baths, facial scrubs, tear stain camouflage and removal, nail painting, hair dying, and teeth brushing to name a few. We carry a wide variety of holistic pet foods and treats, and one of a kind high end gif... read more
Location details
1209 Jericho Turnpike, New Hyde Park, NY, 11040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Since you’re not responding to any of my emails: “I am writing you this email regarding an incident with my dog, Peppa at Luxury Pet Spa. Peppa had been groomed on December 2nd, 2020 by your employee Gio. Peppa then had an appointment at the Vet on December 21st, 2020 to be spayed. It was brought to my attention that Peppa was two weeks pregnant. I was in shock and thought that it was impossible because Peppa is never around any other dogs. She is a house dog and does not interact with other dogs. Therefore, I know that Pepp... read more
Business response:
Again you can take me to court as this is a frivolous attempt to scam my salon. We have plenty of kennels. Not one pet is ever housed together....not even if they reside together. Your pet came in as a walk in and was completed AND checked out in less than 2 hours. Please stop trying to pin your dogs pregnancy in us. This is why you recieved no response. I told you already IMPOSSIBLE.
Business response:
Again you can take me to court as this is a frivolous attempt to scam my salon. We have plenty of kennels. Not one pet is ever housed together....not even if they reside together. Your pet came in as a walk in and was completed AND checked out in less than 2 hours. Please stop trying to pin your dogs pregnancy in us. This is why you recieved no response. I told you already IMPOSSIBLE.
My Peppa is a 1 year old yorkie that got pregnant on this groomers watch . My Peppa is a house dog that is never around other animals . I went to the store to let the owner know and she hasn’t been cooperating . I gave the owner enough time for her to look in to her camaras the way she asked me but still no responsed From the owner . I been sending many emails all I asked to reimbursed my vet cost .
Business response:
Again.....you were given my PERSONAL cellphone number as a courtesy. Clients use the store phone to schedule. I made this appointment for you while we were closed just so you could rest assured that you had the date and time. I then get a call from you while working.....on my cellphone of course....wanting to know why the appointment wasn't in the computer when your husband arrived. I explained that it was because it was schedule by text message on my personal phone and while the store was closed. You expressed that we shoul... read more
I should have read the negative reviews more carefully. We had an awful experience with the owner who is unprofessional and rude. I made an appointment via text message as that is how I was advised to make appointments after covid (we happily supported the business during the entire closure). Never was told the policy regarding appointment making had changed. When I called to see why my husband was told we didn’t have an appointment, I was given a horrible nasty attitude and many excuses that had nothing to do with the actua... read more
Business response:
Again.....you were given my PERSONAL cellphone number as a courtesy. Clients use the store phone to schedule. I made this appointment for you while we were closed just so you could rest assured that you had the date and time. I then get a call from you while working.....on my cellphone of course....wanting to know why the appointment wasn't in the computer when your husband arrived. I explained that it was because it was schedule by text message on my personal phone and while the store was closed. You expressed that we shoul... read more
The owner is unprofessional and mishandles dogs. I took my fur baby to her as a new customer because my regular groomer was not available. When speaking to her over the phone she quoted $60 because I was a referral but when I picked him up it changed to $150 because she claims dog was aggressive. Sends me a video of my dog calmly sitting while she’s shaving him, not sure how that equates to aggressive behavior. She continued to send harassing text messages once I left the salon. Stay away from this place. If you love your do... read more
RecommendedYes, they are the best in town.
Michelle and her staff are very patient and kind with our dog. We always have had a positive result when dealing with Luxury!
Michelle and her team are the absolute BEST at what they do! I trust her implicitly with my dog. Always a great job!
Frequently asked questions about Luxury Pet Spa and Boutique
How is Luxury Pet Spa and Boutique rated?
Luxury Pet Spa and Boutique has a 4.4 star rating with 328 reviews.
When is Luxury Pet Spa and Boutique open?
Luxury Pet Spa and Boutique is closed now. It will open on Monday at 9:00 a.m.
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