Lululemon Athletica

Addison 

on Google

3 months ago

Sale rack is amazing. I also love the free hemming. Return policy is hit or miss. 

Ella Hildebrand 

on Google

3 months ago

I’m writing to share about the horrible customer service experience I had at the Ross Park Mall location this morning. I’ve always valued Lululemon‘s quality and high-end customer service for being a high-end brand. As someone who works in a high-end store in retail, I understand that sometimes we aren’t able to give our customers exactly what they’re looking for especially in regards to warranty. However, I do think that customer should be treated with respect and dignity when they come into the store with a question. This ... read more

Stephanie Gao 

on Google

4 months ago

The male store manager is rude and did not care about the customers at all! Lululemon’s one year quality guarantee DOES NOT WORK in this store. I just wore the hoodie once and I washed it, the thread came out loose and can leave a hole on the back. I took it to the store and wanted to do an exchange in the store because I just wore it for one time. The male manager was very rude and didn’t even listen to my concerns. If you washed it, he will say it is because of your washing machine! Lululemon’s quality guarantee covers for... read more

Katelyn Nelson 

on Google

6 months ago

The one male employee I encountered was extremely rude. I was asking about a return because I was unaware of the return policy. All he had to do was tell me “it is a 30 day window” and he just kept beating around the bush. He was so rude about it. Then he looked me up and down. It was very strange.