Lucy Furniture

Edward W. 

on Yellow Pages

8 years ago

I read these reviews ahead of time and was very nervous about them, however we had done a small order before and it turned out well. After confronting both Lucy and Victor with the online reviews, they reassured us of their business, their customer service. We had a big order, as we just bought a new house. We ended up ordering about $14k worth of furniture. Vic requested I pay only for that furniture he had confirmations on which was about $4,700. Once he confirmed the rest, I sent him a check overnight. Victor said that th... read more

Neil M. 

on Yellow Pages

9 years ago

Customer Service is worse than your thoughts. I wasted 4 weeks with owner and he has been misleading me with different dates for delivery and prices. Horrible service. You have to follow up on every item and his attitude is like he is giving you something for free. PATHETIC !!!!! I ended up cancelling my order. Wish i had read these reviews before and stayed away from this place !! 

lachancekimberly 

on Yellow Pages

12 years ago

When we purchased a new home we needed tons of new furniture. The prices at Lucy Furniture seemed lower and I figured I'd use them. I had bought a bed from them last year and it took forever to get and was the WRONG one when I finally got it. But, being the optimist I am, I figured it was a one time mistake on their part. But I gave them another shot and the word nightmare hardly does justice to describe my experience! I ordered $7000 worth of furniture! Paid upfront! The owner was all smiles and promises, well, until the ch... read more

maddie_d 

on Yellow Pages

12 years ago

I searched on-line and no prices compared to what Lucy's offered for the same item. I saved hundreds of dollars! I have to admit that this made me weary initially and wondered that there was a reason for that. I really wanted to purchase a higher quality leather sofa and love seat. They sold one of the well known brands that would be considered "higher quality" and were selling the model I liked. I went in-store to see them and I wanted to put a name with a face. If you keep in mind this is a store front and simply a comfort... read more

likegoodservice 

on Yellow Pages

13 years ago

DON'T BE FOOLED BY DISCOUNT PRICES. From the moment you pull up and walk in, you'll know what I mean. The place of "business" is disgustingly dirty, the man walks around with no shoes on and his nasty feet showing (really?) and customer service is NOT in their vocabulary. I ordered a full size box springs from them (thankfully I saw enough to only order this item, as I was ordering much more furniture), and I heard them over and over again answering the phone to tell customers "you're order is delayed, I'm sorry I did not ca... read more

consumer111111111 

on Yellow Pages

13 years ago

Do not buy from Lucy Furniture. I ordered a living room set and bed. Paid in full (since they only accept cash or check). They told me the date I would receive it which was still a week after I moved into my new home. I never received a call from them so I called on my own. When I finally got in touch with the owner, he told me that only a portion of my furniture was in. I made (and I mean I threatened to sue) them deliver what they had for free with the understanding that the rest (sofa, bed, etc.) would be delivered 3 week... read more

misslin 

on Yellow Pages

14 years ago

Lucy furniture does not even deserve 1 star. Customer Service my a**. We ordered our furniture and paid in full since February. It is now April and we are dealing with a nightmare. The dining room set arrive all scratched and dented up. The living room set was the wrong one. We have been hassling them about getting this all corrected and it's been almost two months now. They do not care about their CUSTOMERS!!! Instead we are being charged extra money to have them deliver the correct furniture/replacement and additional mone... read more

stackhouse79 

on Yellow Pages

15 years ago

i ordered a kitchen table from them. i got it when they said i would. they were very nice and accomidating. they also offered to find me pieces that were not on their website at a discounted price. thank god there are some people that still believe in customer service