Lounge Lovers Richmond

tine donaldson 

on Google

3 days ago

Super happy with my new sofa, it’s a lovely quality and the whole purchasing process was smooth, plus I kept getting updates on delivery. 

Sandra Moreno 

on Google

2 weeks ago

Review not specific to the store in Richmond but to Lounge Lovers. They delivered the wrong item by mistake. Errors are normal, but how they handled it was completely unacceptable. It took four different people from their office just to coordinate the swap of a single chair! A single chair! I gave my exact availability around my work and apartment building rules, but they completely ignored it, every call was like talking to a wall. After finally agreeing (after dozens of calls ans texts, because they simple wanted me to tak... read more

Mars Slaz 

on Google

2 weeks ago

The service i received from lounge lovers was really excellent. My products arrived promptly and the delivery was seamless. I would recommend this company as the quality of the product was very good 

Soon-Ee Cheah 

on Google

3 weeks ago

We bought chairs that we were told could be delivered in fortnight. Instead we ended up with a series of delays, with each delivery date just being pushed back - and no explanation of why the delivery was delayed. When I finally had enough and cancelled the order after more than 7 weeks of delays, the chairs were somehow "being unloaded from the shipping container" and could be delivered (despite earlier calls where I was told the chairs were unavailable). While the customer service team were polite, it's somewhat suspicious... read more

Cat Burke 

on Google

a month ago

Jenny helped us in the Richmond showroom. We picked up the happy sofa bed in orange corduroy and love it! Our delivery guy Sam was an absolute legend as well, it was no issues that our elevator to the apartment was tiny!