Lilly & Jace Kids Boutique

Tyla Harter 

on Google

3 months ago

Not a pleasant online shopping experience. Purchased a bag pack. Literally within a few minutes of it arriving, I emailed the store requesting a return as I did not love the material. No return label given only store address and had to pay for shipping return (which is fine). Owner replies within a few days that return has been received and I have been given store credit. Now I have to buy something else I do not need and pay more for the item as well as shipping because a refund was not given. Absolutely do not recommend if... read more

Paige Zschoche 

on Google

4 months ago

Terrible customer service. I ordered an item that arrived past the expected arrival date. Since this was for an event I had to order from somewhere else where I could receive the item in time. I never opened the package and was unaware of the 7 day return window. When I contacted Rebecca 14 days after arrival, she lacked any empathy or understanding and denied my request for a refund. I replied that I would accept store credit since this was my first time shopping with her and the package had never been opened. I explained t... read more

Jessie L 

on Google

6 months ago

My item arrived broken and I received a partial refund. When asked why I was told it was up to me to contact the usps and file a claim. It was a delicate item shipped in a plastic envelope. I feel like that should be on the shop and wouldn’t shop here again :/ 

Diamond C 

on Google

6 months ago

Great first experience as a shopper. The owner was so nice and welcoming. I found the cutest Mardi Gras outfit for my daughter that she needed for her daycare Mardi Gras parade as the Queen. I really wish she could wear it again for next year lol but I’ll just add the pics here for memories instead. I thought it was sweet that the purchase came with a scented car freshener.