Liberty Travel

Gayle K 

on BBB

4 years ago

NEVER, EVER, USE THIS COMPANY, THEY ARE NOT TO BE TRUSTED. Have been repeatedly, attempting to contact someone, anyone, from this company, with no success. Guess my credit from a cancelled flight last year because of covid, helped pay for the CEO's wife' plastic surgery. They are immoral, and corrupt, taking others hard earned money> And no, they will never get a star, from me. How about a zero, instead. 

Amy C 

on BBB

5 years ago

Wow looks like everyone has had a terrible experience with liberty ! This is such a shame because I have spent thousands of dollars here booking ALL my trips through liberty . My normal travel agent Susan is the BEST let me first start off by staying that but unfortunately she has been out for some time now and I have someone who I have never dealt with before in charge of my trip . Well Covid happened and my husband and I do not feel comfortable flying to Mexico in December anymore and I asked for a full refund , they are r... read more

J. D. 

on BBB

5 years ago

I paid over $1200 for a hotel booking through Liberty to attend a friend's wedding. Due to Covid-19, international travel was not possible and the dates were postponed to a date where I could no longer attend. When cancelling, the company said they will keep $300. It is there policy to charge $150 per customer for non refundable fees. Very disgusting extorion tactic druing a pandemic and the company should be ashamed of their policies. Hopefully this will be one of the companies to go bankrupt from this global crises. 

Rachel Z 

on BBB

6 years ago

Awful awful experience with them. And I lost over $1,500 with them !!!!!!! Used them in order to make things simpler, ended up in a living nightmare with my health at risk and tons of money, time and frustration involved all because I’d used a travel agency and because their agent was unclear and unavailable and her supervisors rude and also not result available at the time unneeded them when trying to get a refund from London. Got to the airport in SF on the first part of my trip to find the tickets were cancelled!!!!!!!!!!... read more

Nicole M 

on BBB

6 years ago

I am usually not one to complain and ALWAYS try to give everyone the benefit of the doubt, but I am beyond disgusted with the way I have been treated by ******* ****** ** ********** *** I am a former customer with Melissa P*****, who unfortunately no longer works here. She has taken great care of us in the past, and it is a complete shame she left, but I may now understand why. Upon calling to find ideas for our honeymoon, I spoke with Kara. I explained my situation and told her our thoughts on prospective future honeymoon d... read more

Linda D. 

on BBB

7 years ago

I would rate Liberty Travel as 1. Agent never asked travel preferences, had to be pursued to get important travel information and chose expensive lodging that was hidden in the overall package cost. Anyone going online can do a better job than they do. 

Local Business Owner 

on BBB

7 years ago

I experienced very horribly!! I asked one of the agents to help me book airline tickets for ten passengers for Asia Tour. She never informed the international flight fees are higher than the domestic flight. I found out she charged 21% of the total flight tickets when I got back from my tour. Her explanation was her service fees, and I worked hard on the booking. I said, what service besides booking the flight. I told her... 1. You never asked anyone's mileage number. 2. You never asked who wants to seated next to each other... read more

Denisee M 

on BBB

8 years ago

We had gone to Liberty Travel In Newburgh, New York to book a trip to Hawaii. We had decided to use them because the wife of one of my husband's employees works there. While the service was not terrible, I had actually found a much cheaper deal online which they agreed to match. She had informed us of a package called "Escapes" where you can add activities to your trip and get a personalized book with coupons and keepsakes. When we left there she had told us she would contact us and let us know more about the package. We wai... read more

D. G. 

on BBB

9 years ago

I just want to share how horrible Liberty Travel is. I booked a cruise 30 months ago with an agent at their Deptford, NJ branch. I used her before and she was great. She left the company and I was assigned Janelle G**** who was very disinterested in helping. About 30 days before my cruise leaving on July 23, 2016, I stopped in to speak to Janelle. I was told she left the company and I was now assigned to Brianna V***** who said that she heard many complaints about Janelle and she promised much better customer service. Not su... read more