Terri B. on BirdEye
a year ago
02/03/2020, 09:52 AM
We signed an agreement to purchase this home on Dec 12, 2016 with a tentative completion date of July 31, 2017- we did not close until October 31, 2017 due to delays in city permits/approvals etc....The Level Homes sales person was Blake Reaves, he was mediocre to work with, not very personable
and really did not seem to want to create a relationship with us from the get go. I understand he works for Level, but when I am buying a 300K home, I would expect him to appreciate that and understand that this
is a large purchase for us where we want everything to go as smoothly as possible. The original builder that was assigned to us was David Leonard. I really liked him in the very short time I was able to meet with him. He took us through our initial walk-through pre-drywall and electrical outlet meeting. He was very detailed and did not rush us through the process. After sending an email to him I found out that he was no longer with Level Homes and I had to reach out to the two names provided on his out of office to find out who was going to be my new builder, it was Brandon Lohmiller. I would have expected that Brandon; who was now assigned to our home would have reached out to me to at the very least and introduced himself to my husband and I BEFORE I had to ask for the information myself I also would have expected him to meet with us to go over what David had told us and what he was in agreement with so that we were all on the same page. This did not happen and we did not see him until our walk-through about a week or so before closing. During the interim as you can imagine, I was asking all kinds of questions and pointing out things that were wrong, poor craftsmanship and just plain missing
from our selected options list (that is a whole different story I will be happy to elaborate on with someone who is willing to listen). In addition after a delay of closing we finally closed on 10/31/2017. Sean Thomas- Customer Care manager at Level Homes has been working with me regarding a drainage
issue we have on our property that extends to both sides of our house into the common areas with our neighbors. I first brought this to the attention of the customer care center on April 11, 2018, I received a response from Sean the next day and he came out and took some pictures and agreed that there was an issue. He promised to communicate my concerns to the landscaping company they use, Perry Corp to have the repairs done in the next few weeks. On May 2, I asked for a status and was told that there was a backlog of repairs in Brightleaf and he would reach out to Perry Corp again.. May 21, he met with Wes at Perry Landscaping and went over our concerns, again I was told it would be a couple of weeks for the repairs to be addressed. On June 12, I sent an email to Sean and advised him that some repairs to the sod had been done, only there were several areas that were not addressed and expressed my concern that replacing sod is not going to actually fix the drainage issue. I told them I was no expert but the drainage issue is what needs to be fixed or we will be having this same conversation down the road.
Sean replied to me that same day and said he would be in the community and would stop by and take a look. On June 14, I received a response from Sean with pictures he had taken of the areas of the lawn that did in fact need addressing , he said he would reach out to the landscaper again and let me know what course of action would be taken. It is now June 28, I have not heard back from him. I have another landscape issue but I want to get this resolved before I even mention this one... July 11, 2018- sent followup to Sean as I have not heard back from him regarding this issue with the drainage and black areas in our yard. This is just a short list of problems I had just wanted to warn folks that if you buy from them, stay on top of every step of the process. They are shady and once you sign they really do not care to keep you happy!