Leon's Furniture

M S. 

on Birdeye

9 months ago

Very poor customer service. They do not have their own inventory. They rely on Burlington Store for delivery. Never meet the delivery expectations. Promised that they will call on Dec 5 after they receive the stuff. But never called. On Dec 11 I called them and they said yes stuff has arrived. Now delivery problem. They are taking ten more days. You may have take a day off to receive the delivery. Very Poor. Think twice before you go to Leon especially Brantford. 

Mark G. 

on Birdeye

10 months ago

Leon's has the worst customer experience you are likely to find anywhere. I bought a mattress from them and paid to have the old mattress taken away. What Leon's requires you to do for that is to drive out to their store to pick up a bag to put your old mattress in, this is a 90 minute round trip for me. The delivery people wouldn't bring a bag with them. We asked to use the plastic wrap the new mattress would come in but were told the delivery people wouldn't wait while the old one was put in the bag. We cancelled the order... read more

Janet B. 

on Birdeye

11 months ago

1-star is too high for this store. My elderly parents purchased a new stove this summer. The salesperson (Emma) opened the oven door and pointed out how nice it was. But, she did NOT advise that the oven had NO SELF-CLEAN option. My parents are in their late 70s and my mum is disabled. She struggles to breathe with any exertion (eg climbing a set of stairs). If they knew there was no self-clean option, they would never have bought this stove.  I spoke with the store manager (John Codey) who blindly insisted his salesperso... read more

Andy's A. 

on Birdeye

a year ago

We bought a sectional sofa from them as the one we wanted was on backorder. When it arrived we opened the undamaged boxes. one half was okay but the other half had apparently already been assembled and had a tear at the seam of the fixed cushion and discolouration below it. If it was returned why was it repackaged and sent back out again? After fighting to get through to customer service we have been told they will replace it in December as they no longer have stock.. That is 4 months later! We asked for a refund and were to... read more

Bryan P. 

on Birdeye

a year ago

My wife broke her arm she can not sleep in bed so we bought a recliner we told the sales person what we need we saw one the wife liked and tried it so we bought it we get it home it worked for a bit but the foot rest would not stay up the back rest started doing the same thing so we went to leons in Collingwood they said a guy would have to look at it .he showed up and said these recliners do not lock which the one on show room did . We paid for the insurance but they tell us we will have pay for a new one this is only m... read more

Angie M. 

on Birdeye

2 years ago

I have had nothing but the best service at Leon's Kingston. If our usual sales person Stephanie isn't able to help us Laurie the Manager is always ready to jump in with a cheerful and smile and willing help us out! SO THANK YOU LEON'S KINGSTON and Laurie and Stephanie!!