Leon's Furniture

Sandra 

on Google

3 weeks ago

I had a great experience purchasing a fridge from this establishment. The customer service was incredible from beginning to end. The person who helped me in the show room, any individual I spoke on the phone with, to the delivery drivers were all professional, kind, and seemed to have a good sense of humore. The delivery drivers definitely went above and beyond after I pulled a DA move and didn't measure my doorways. They came back a second time and told me how to dismantle the doorway to increase the space. They were both v... read more

Royal Unruh 

on Google

3 weeks ago

Responding to the owner/manager, Trina: I want to clarify, Trina, that everything I posted was truthful. You also overlooked your statement about not wanting my business. While I believe you value your customers, including Hatters, it feels like your support for them isn't mutual. You seem eager for their business but aren't willing to reciprocate. We were initially informed that delivery would happen in August, but now you’re saying it’s pushed to October. Are you planning to delay the delivery intentionally because you fee... read more

Royal Unruh 

on Google

4 weeks ago

When a large purchase is involved, timely delivery and clear communication are essential. Being told that the delivery is "on the water" twice without a clear timeline is certainly disheartening. Additionally, the owner's reaction to my concerns and her threat regarding slander is unprofessional and raises questions about customer service standards at that store. I spent over $12,000 at Leon’s in Medicine Hat, and the sales staff initially promised a delivery date sometime in August. When I followed up on this delivery date,... read more

D Faber 

on Google

4 weeks ago

Horrible customer service. Owner/manager shouldn't be at the counter talking to customers. She told my husband she didn't want his business after he had spent over $12,000.00 already this year at the Leons in Medicine Hat. He originally had gone in just to find out when our furniture was going to be arriving, after originally being told it would be arriving in August. She wasn't helpful at all and treated her customer badly. Very sad that's how they treat their customers. Guess they'll be losing more business. 

Murray Jones 

on Google

a month ago

Disappointing...had a tough time deciding firmness of mattress. Was told there was a 200 day guarantee to switch the mattress only to find out we are not eligible because we did not buy a mattress cover from Leons, which in our view was not made clear at point of sale. Company sticking to the party line...feeling duped and frustrated.