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Ladder Up
- Tax Services
- Chicago, IL
About this business
Location details
350 N Orleans St suite c2-100, Chicago, IL, 60654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I appreciate that there is free tax help, but are the workers forced to do it for community service or something? They are so unnecessarily condescending. I recognize the times we’re living in in this country, but it’s exhausting that so many interactions are tinged with cruelty.
Wasted over 2 hours of my life! They should have sent me home but instead filed a federal only bc I didn't have IL residency. Using the same online filing system as them to file my state? NONE of my federal population populated. I started from scratch taking 2 hours AND GOT A REJECT MESSAGE as the IRS literally won't accept 2 returns with the same SSN! And LadderUp refused to provide excess to my OWN electronic filing! It will be like I never filed at all! And I owe! State won't even go through until Fed resoved. I went to t... read more
I went to the Waukegan location 2 years straight. I feel that location is racist, as I sat and waited I watched them give the inexperienced volunteers to black people and they don't submit the the refund electronically right away. After 2 weeks of trying to check my refund status I went to a different location and they said it was never submitted. Same thing happened this year coincidentally.
I went today to the Library, Karina was fantastic! So patient and kind, as well as another lady who offered advice and information. Navigating taxes as an immigrant it's not easy. Thank you so much for your help!
I have used Ladder Up at the Harold Washington location for many years and never had any problems. I stopped using them and all heck broke loose. I got audited, taxes taken away with different services for some years. I’m back at at Ladder Up and all is well. Thank you Ladder Up
Frequently asked questions about Ladder Up
How is Ladder Up rated?
Ladder Up has a 3.6 star rating with 80 reviews.
When is Ladder Up open?
Ladder Up is closed now. It will open on Monday at 9:00 a.m.
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