Daniel A. on BirdEye
7 months ago
06/23/2021, 14:32 PM
My wife and I went to purchase new furniture at the end of January, Laura Pizante helped us and was initially great. We ordered a recliner, love seat and couch. we paid our direct deposit and was told that our recliner would come first 2 weeks later and our love seat and couch would not come until Summer sometime. This is where the issues begin, Laura basically has ghosts us. We have not spoken with her since we bought the furniture. The recliner which was supposed to come two weeks later did not show up until 4 weeks, never got a call from Laura at all or any update into what was going on. I actually had to call and find out on my own the recliner was ready for delivery. That was the first issue.
The second issue, has to do with our loveseat and couch. Again, never have heard from Laura Pizante at all and have been having to call to check on status. I was recently offered a job in Missouri and we have to move by mid-July. After multiple calls with Lazy-Boy, at first we were told we could not cancel the order even though it was not in production nor can they ship it to another store in Missouri. The date that I was give was beginning of August. Called again and spoke to another staff member, and was now told that we could cancel but they would keep our deposit? So I am hearing different things now from two different staff members. Our items are not even in production, why can't I cancel? Also, why has there been no communication from Laura? I already complained about Laura and still no communication. I do not understand why we cannot cancel or have it shipped to a different store in Missouri! It makes no sense!