This profile has been claimed by the business owner or representative.
Koala Living Auburn
- Retail
- Auburn, NSW
About this business
Location details
Shop A08/265 Parramatta Rd, Auburn, NSW, 2144, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 9:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
ordered 4 sofa from auburn store, this is what I received this morning. One of the sofa frame was totally cracked when it arrives. Tried to contact the freight immediately (5min when they left) and also called koala living. Only received a robot voice saying to take photos and videos and send the claim via email. very bad experience
Products look amazing but unfortunately my experience with the lounge set I got has been terrible. And their customer service is as bad, with terrible communication and dismissing my concerns after I’ve sent countless emails about how in less than six months the couch looks like it’s been used for 10 years. For a couch that was purchased for over $5000 looks like it’s from fantastic furniture. Terribly quality and craftsmanship!
Terrible customer service and lack of action to solve the issues caused by Koala! I ordered 1x San Pierre Walnut Veneer High Cabinet on 21 August 2025 in Auburn store and the delivery was to be made with deluxe service on 30 August 2025. But it came with missing screws and the delivery guys left the boxes on the floor, 3 in balcony and 1 in the living room without assembling it. I was told by the delivery guys that the screws and team will soon come back to assemble it and made me sign with on the document with a false prom... read more
I had a great experience with Koala Living. The furniture and home décor are high quality and look even better in person. The designs are stylish and modern and really elevate the space. Customer service was friendly and helpful and delivery was smooth. I would definitely recommend Koala Living and would shop there again.
Amazing service! Sam was extremely helpful in aiding us with purchasing our dream sofa and table! She was thorough with explaining the different materials and delivery processes. Couldn’t be more grateful :)
Frequently asked questions about Koala Living Auburn
How is Koala Living Auburn rated?
Koala Living Auburn has a 4.7 star rating with 1,400 reviews.
When is Koala Living Auburn open?
Koala Living Auburn is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com