Jeremy R. on BBB
2 years ago
03/24/2018, 07:44 AM
I dropped off my 2016 **** to them because the front locker would not engage and I had an oil leak. They charged me $220.00 for the diagnosis said it was the locker magnet assembly…Ok so far so good, I planned to pick up my **** and drive it till parts arrived.
I called to let them know I was on my way and Danny informed me that they “Wanted to do one more test drive” apparently to make sure the locker that had not worked in 2 months didn’t magically come on…and now the ABS and traction control lights and systems are coming on under “hard acceleration” How did this happen?...They had no idea?...They offered no suggestions and expected me to just leave with a **** more broken than when it arrived.
After a bit of a heated discussion their “Shop Foreman” said his techs had all gone home and he would figure this out in the morning. I received a call from Danny the next morning stating they cannot figure it out and have I should take it to the dealer for diagnostics. Reluctantly I picked up my ****… Within seconds I realized that the steering wheel was now rotated almost 90 degrees to the right as I drove straight out of their parking lot. The traction control lights and check engine lights on.
I demanded to know what happened and Danny and the “Shop Foreman” stared dimly and offered no explanation. I demanded to speak to the owner and was told he was on vacation. Finally furious I asked again for an explanation…The “Shop Foreman” stated in a bold faced lie that the **** was like that when it came in!
No mention of it in the estimates, nothing referencing it on my receipt… no suggestions that maybe this was a problem and even no clue that MAYBE this was the problem with traction control. I COULD NOT BELIEVE IT! Like a child who lies and does not think through the implications of his story, he said this major issue was there all along and he knew it!!! Faced with this level of ¬dishonest stupidity … I left.
My guess is under “Hard Acceleration” during their final test drive they hit something in the parking lot and threw out the alignment…I called my lawyer.
This shop is a clown show of incompetent and dishonest crooks. STAY AWAY!!!