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Klarna Inc.
- Financial Services
- Columbus, OH
About this business
Location details
629 N High St, #300, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely disappointed with Klarna’s handling of a simple dispute. I paid for a service that was never provided, submitted evidence, and explained that the merchant was unreachable with no staff, no website, and no email available. Instead of actually reviewing the situation, Klarna closed the investigation and basically told me to deal with the merchant myself. That defeats the whole point of using a payment service or credit product. If a customer pays for something and never receives it, Klarna should provide real dispute... read more
Not trustworthy and their dispute team doesn't properly investigate disputes. Had to report Klarna to the Ohio Attorney General.
Not a recommended financial institution. AI identity verification process needs significant improvement. AI program seems unable to verify identify if facial appearance has aged slightly from documents uploaded to confirm identity. Tried to call but the waiting cue was 50+ suggesting to me the institution is plagued with support issues.
Extremely frustrating experience with Klarna. On June 22, I was prompted to top up $50 during checkout. The transaction initially appeared approved, but it was later declined and the $50 has remained inaccessible ever since. I’ve contacted Klarna support more than 26 times. They have refused to refund the money, failed to resolve the issue, and have not provided any valid email or mailing address to submit a formal billing dispute. I believe this is a violation of U.S. consumer protection laws, including the Fair Credit Bill... read more
Tried booking a flight with Expedia using Klarna, but it did not go through with Expedia, but it was processed on the Klarna app. I contacted Klarna for help. After providing proof from Expedia. The agent accused me of sending him edited screenshots. It's actually insane to have someone like that being hired freely. This is disgusting behavior and should not be tolerated. Agent's name is Muskan, and he needs to be addressed. This is unacceptable. Hopefully, this doesn't happen to anyone else.
Frequently asked questions about Klarna Inc.
How is Klarna Inc. rated?
Klarna Inc. has a 4.9 star rating with 12,146 reviews.
When is Klarna Inc. open?
Klarna Inc. is closed now. It will open tomorrow at 9:00 a.m.
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