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5 Bel Air S Pkwy #3803, Bel Air, MD 21015, Bel Air, MD, 21015, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 8:30 p.m. | |
Tue | 9:00 a.m. to 8:30 p.m. | |
Wed | 9:00 a.m. to 8:30 p.m. | |
Thu | 9:00 a.m. to 8:30 p.m. | |
Fri | 9:00 a.m. to 8:30 p.m. | |
Sat | 9:00 a.m. to 6:00 p.m. | |
Sun | 9:00 a.m. to 6:00 p.m. |
Have to add my experience of THIS location, as they are individual franchises so above review does not apply. I have used this school for several of my kids. Great teachers, amazing flexibility. Nice small class size and personalized attention. Highly recommend!
This review is actually for the Limerick location but they disabled the reviews on their Facebook page. I signed up for swim classes and was overcharged by $16. They were refusing to correct their error stating it was "against their return policy" even though it was not a return that I was requesting. After arguing with multiple people, contacting the BBB, and contacting customer service, I finally got them to fix the overcharge. Now they are refusing to let me take my make up class that everyone is entitled to as per their ... read more
I agree with the assessment of very poor customer service. I telephoned to inquire about lessons and the owner/manager (not sure, but he spoke about "his" facility) was very rude. I asked simple questions and he gave either rambling off point answers or blunt dismissive responses. I don't understand what he aims to gain by being rude, but he has definitely lost my business.
My two children have been taking lessons here for nearly 3 years. I am very happy with how far they have progressed. Initially, I appreciated the kid-friendly learning environment. My daughter did so much better compared to her Y lessons, I believe thanks to the shallow depth (thus no need for floatation vest) and very warm water (no shivers). My son started at level one, needed lots of time to be comfortable with floating on his own, but his instructor was very patient and now he is in level 6! The staff is very friendly as... read more
My son never got a chance to go to one class (Bowie, MD)... I signed my son up for a future session and before doing so checked with his doctor to ensure it would be okay, considering his history with ear infections. We got the go ahead and a month later was told, we should not pursue the class because he would potentially need tubes. I called KFS to see if they provided refunds in circumstances such as mine, which I was willing to provide doctor support and the first time I called, I was put on hold for literally 30 mins, s... read more
My son takes private lessons here and I love the 2 instructors he has had. Wish they offered make up sessions versus passes to family swim. I really saw what he learned while in the pool on vacation. As far as parties go the pool is a rental facility. I attended a party at the Waldorf location and it is the parents job to plan and manage their party.
A little upset with the make ups. They don't do make ups if you child is sick or can't make it. They give you a family pass (which is pointless when you have a pool in your back yard and its summer). They won't put your kid for a different day because they are with a different teacher, Even though my daughter has been with three different teachers. They also really could be a little more motivating with the kids. Go to the Mac or Merritt.
Both my kids take lessons with kids first in dundalk. I have been blown away by the awesome staff and the owners. Not only have they taughty kids how to swim but we have bad several parties here and it has been a success every time. As pricing goes. It is the same as the YMCA and the classes are smaller and honestly cost isn't really a factor for the security of knowing my kids can swim.
KIDS FIRST Swim School - Bel Air has a 3.8 star rating with 72 reviews.
KIDS FIRST Swim School - Bel Air is closed now. It will open at 9:00 a.m.
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