KeyBank

Jeff Folckemer 

on Google

a year ago

I think KeyBank doesn’t have good weekend and evening support. The website and internet banking is not up to par with the bigger banks. Closed my account and had to go to a bigger bank. 

brianna spence 

on Google

a year ago

Untimely processing for account withdrawals causing confusion and hardship for the customer, frequent Zelle “locks” for “fraudulent activity” that I’ve never heard of impacting someone who uses a different bank, let alone as many times as it happens with Key. They take so long to process withdrawals, it’s caused me months of hardship and stress with my credit card carrier. I also find Corey in the Zelle Customer Service department smug, condescending, and either resentful or irritated that he had to answer customer service q... read more

Laurie Santiago 

on Google

a year ago

Keybank is always been pretty good to me. Had it since college and convenient app options and my questions are always answered. 

Mike Frasco 

on Google

a year ago

I deposited five IRS issued Employee Retention checks as they had to be filed quarterly. First check was deposited Friday April 28th, the other 4 on Monday May 1st ,the same post date on a letter informing us that they closed our account and refuse to do business with us because one of their fraud agents noted we have never deposited that large of an amount in our account before so Angel flag it as fraud. She never spoke to me, left me a message a week later and I called right back and was told she is out until Friday and sh... read more

John Doe 

on Google

2 years ago

Switched to them a decade ago. Switching to 5/3 bank Monday because they forget who they work for. The app never works, the customer service is ran by trash that barely speaks English and when I call (because app isn't working) they can't give me a reason as to why my thousands of dollars is inaccessible, and refuse to tell me my balance. DONE!