KeyBank's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

KeyBank

2.1

About this business

Location details

250 Delaware Ave Suite 120, Buffalo, NY, 14202, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.114 reviews
Select a rating
Joe Turos's profile image
Joe Turos 
a month ago

Doesn’t treat their business customers with respect. I have a business account a personal and savings with KeyBank Filed a dispute on April October 27 2025 and still ongoing but fails to provide provisional credit so I can get my account back in order They have people calling me over the over due amount but fails to realize I have an open dispute 

Diarse's profile image
Diarse 
10 months ago

I put 1500 cash in the bank the worker gave me a receipt saying 1500 but checked my account only 700 on it Feb 14 800 was never added and again several times. I'm reporting these thefts. That's ok I'm sure I mean nothing but I expected trust and integrity from this bank. God helps me. 

Jeff Folckemer's profile image
Jeff Folckemer 
2 years ago

I think KeyBank doesn’t have good weekend and evening support. The website and internet banking is not up to par with the bigger banks. Closed my account and had to go to a bigger bank. 

brianna spence's profile image
brianna spence 
2 years ago

Untimely processing for account withdrawals causing confusion and hardship for the customer, frequent Zelle “locks” for “fraudulent activity” that I’ve never heard of impacting someone who uses a different bank, let alone as many times as it happens with Key. They take so long to process withdrawals, it’s caused me months of hardship and stress with my credit card carrier. I also find Corey in the Zelle Customer Service department smug, condescending, and either resentful or irritated that he had to answer customer service q... read more

Laurie Santiago's profile image
Laurie Santiago 
2 years ago

Keybank is always been pretty good to me. Had it since college and convenient app options and my questions are always answered. 

Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 2.1 star rating with 14 reviews. 

When is KeyBank open?

KeyBank is open now. It will close at 4:00 p.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com