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KeyBank

2.7

About this business

Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking ... read more

Location details

1725 Black River Blvd N, Rome, NY, 13440, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.713 reviews
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Heide J's profile image
Heide J 
on Google
a year ago

Audra Baker is absolutely awful. Threw the loan paperwork at my mother and disabled brother. He is autistic and sometimes has a hard time with repetition, he forgot to include his middle initial on three sheets. Not abnormal, not an issue he can just scribble in his middle initial. Audra made an extremely rude comment by saying, he did this three times and he still can't remember. Then explained he is autistic and struggles with repetition. She is extremely ableist, bitter, nasty and a rude human. Karma is all I gotta say. 

Anonymous's profile image
Anonymous 
on Google
a year ago

Audra Baker is absolutely awful. Threw the loan paperwork at my mother and disabled brother. He is autistic and sometimes has a hard time with repetition, he forgot to include his middle initial on three sheets. Not abnormal, not an issue he can just scribble in his middle initial. Audra made an extremely rude comment by saying, he did this three times and he still can't remember. Then explained he is autistic and struggles with repetition. She is extremely ableist, bitter, nasty and a rude human. Karma is all I gotta say. 

Excelsior Pilgrim's profile image
Excelsior Pilgrim 
on Google
2 years ago

Don't understand the bad reviews. Most Google reviewers, are always on the prowl to post the worse of any business. Keybank employees, are very polite and helpful. Customer service is a stressful job. After all, they gotta deal with various characters, on a daily basis. Even with technology, it takes time to handle transactions of multiple customers. Most people are just impatient, whatever business they are in. And it's quite..."Shocking," how people translate words to being...inappropriate. Those customers are quite simply... read more

Johnathan Roland's profile image
Johnathan Roland 
on Google
2 years ago

I have always received great service with a friendly and polite approach. 

Chris Ryczek's profile image
Chris Ryczek 
on Google
2 years ago

You can get the right amount of money that you can to pay Bills and rent. 

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Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 2.7 star rating with 13 reviews. 

When is KeyBank open?

KeyBank is closed now. It will open at 9:00 a.m. 

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