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KeyBank

2.7

About this business

Location details

69 Main St, Batavia, NY, 14020, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.721 reviews
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Shane Duryea (Bruno)'s profile image
Shane Duryea (Bruno) 
on Google
11 months ago

I want into key bank last week to open a bank account and Thad hooked me up. This man is amazing at his job, an he got me my bank card in 2 business days. An that was great. Thad should get a raise because he is that great at his job at key bank. Then today my work place had a mix up with my paycheck going into my account, and there was Thad an Jamee to save the day just like Superman and Wonder Woman. These two saved the day for me. If you need a super team to help you with a new bank account, you should go and see Thad and... read more

Serena Duryea's profile image
Serena Duryea 
on Google
a year ago

Really love this branch, Thaddeus Nauden at the Batavia branch Wonderful, very professional really helped me on Tuesday setting up a bank account and savings account. Really knew his stuff at the bank. If you need to talk to any one that's person I recommend there. Will continue doing business with Key Bank. So happy to start with a real bank again and be independent and have my own financial institution for my own banking needs again. Feels great to be doing so well for my family again. Thank you key bank! Will be recommend... read more

Lori DeFazio's profile image
Lori DeFazio 
on Google
a year ago

I have banked at Key Bank for over 30 years. for the last few months ONE teller at the drive thru insists on seeing my ID every single time. None of the others do. She claimed she doesn t know who I am even though she s probably waited on me at least 20 times. Today, i deposited a check into my checking account and had 2 seperate checks totalling 31.00 that I wanted cash for, one was from my husband from his checking from another bank for 20.00 and the other was for 11.00 made out to my husband from our insurance co. Again t... read more

Noel Blake's profile image
Noel Blake 
on Google
a year ago

I went in to talk to someone and she was just so rude and unhelpful 

nicole williams's profile image
nicole williams 
on Google
2 years ago

KeyBank has been sooo disappointing. Who takes 10 months to get thru a mortgage loan, be mislead, promised, played with, lied to, over 40+ emails, takes money, only to cost us more money?! I should of squashed this long ago, but I've been kept being told promise after promise. TERRIBLE customer service, Terrible leadership, DO NOT GO THRU KEY BANK FOR A MORTGAGE. we are closing out our accounts and moving on with another CO. 

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Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 2.7 star rating with 21 reviews. 

When is KeyBank open?

KeyBank is closed now. It will open at 9:00 a.m. 

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