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KeyBank

2.2

About this business

Location details

4707 Lake Rd S, Brockport, NY, 14420, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.231 reviews
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Alyssa Peet's profile image
Alyssa Peet 
on Google
2 months ago

On May 21st, I visited the ATM to deposit cash after the branch had closed for the day. After putting the cash into the machine, the ATM said there was an error and asked me to remove the cash. I did, but this did not register on the machine. After waiting at the ATM for several minutes with a line behind me, the machine timed out and said “We are retaining your card for security purposes.” The next day, I called the branch to see if they retrieved my card from the machine. The person on the phone said “since that was an onl... read more

Megan A's profile image
Megan A 
on Google
a year ago

My employer switched to them for our hsa accounts, so KeyBank called all of us individually to open an account with them and receive $200 through a promotional program. I opened an account with them, never received the money. Melissa calls me to ask how I like the bank and I asked about the $200 I never received, she told me she would look into it and call me back…it’s been over 3 weeks and I still haven’t heard anything. I wanted to open a business account, but I will be going with another bank. 

Anonymous's profile image
Anonymous 
on Google
a year ago

My employer switched to them for our hsa accounts, so KeyBank called all of us individually to open an account with them and receive $200 through a promotional program. I opened an account with them, never received the money. Melissa calls me to ask how I like the bank and I asked about the $200 I never received, she told me she would look into it and call me back…it’s been over 3 weeks and I still haven’t heard anything. I wanted to open a business account, but I will be going with another bank. 

Ashley Smith's profile image
Ashley Smith 
on Google
a year ago

We bank here and they told us not come back for a year all bc they are having issues with our symbol on it bc we are making them lose business....I don't think so people they are going to short change us and blame us for their mistakes. Unprofessional customer service. Horrible service do not recommend this particular branch to no one. Horrible horrible horrible 

Anonymous's profile image
Anonymous 
on Google
a year ago

We bank here and they told us not come back for a year all bc they are having issues with our symbol on it bc we are making them lose business....I don't think so people they are going to short change us and blame us for their mistakes. Unprofessional customer service. Horrible service do not recommend this particular branch to no one. Horrible horrible horrible 

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Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 2.2 star rating with 31 reviews. 

When is KeyBank open?

KeyBank is closed now. It will open at 9:00 a.m. 

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