KeyBank

Janet MacCollam 

on Google

a month ago

Opened an account over a week ago with a cashier’s check from my other bank and 13 days it’s still on “hold.” When I opened the account they said “oh it’ll take a couple days to clear.” Even a couple days seemed long for a certified cashier’s check from a major nationwide bank. I mean, a cash checking place would’ve honored it that day for a fee. But I trusted them on the “a couple days.” Now 13 days later I still have no access to my funds and the customer service is telling me two different things but essentially says it c... read more

Margarita Reyes 

on Google

3 months ago

Poor Customer Service Experience Pizzuli & Lori I have several personal and business accounts with this branch, but after my most recent experience, I will be closing them all. I went in to cash a check for $5,000 and was met with absolutely no greeting or welcoming. Instead, I was questioned in a manner that made me feel like a criminal over my own hard-earned money. I was then told they could not provide large bills because “the delivery hadn’t come in.” So, they intended to give me $5,000 entirely in $20 bills. When I cha... read more

John Dillenger 

on Google

a year ago

I will be most likely looking to bank elsewhere based on the way i was treated by lori i believe her name is was rude and made a simple change of address a 2 minute situation turned to a appropriate 20 minute situation. It was difficult getting out of the car to walk in due to my condition/injury i suffered from a car accident i walk with a cain so her making me to get out of the vehicle to walk in even though she had prior knowledge of me banking with key for not lest than 2yrs accommodations as small as letting me use the ... read more