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KeyBank

3.6
  • Banks
  • West Springfield, MA

About this business

Location details

225 Park Ave, West Springfield, MA, 01089, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.612 reviews
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Eric Dziewit's profile image
Eric Dziewit 
a month ago

No stars would be best ! Tried to a home loan through this bank Worst customer service of my life ! Banking errors caused loan to be denied Delayed communication until the last possible second causing closing to be delayed ! Nick the loan person was not very personable or professional ! I will be closing all my account with this bank moving forward You just lost a long time customer 

Paul Taylor's profile image
Paul Taylor 
3 months ago

Always a good experience. Melissa and Cynthia do a great job. 

James Raney's profile image
James Raney 
10 months ago

Never had a problem and people are friendly 

Jen Ross's profile image
Jen Ross 
10 months ago

Horrible customer service. I've been sitting in the lobby for 45 minutes waiting to talk to a person in Member Services - while the one and only person is sitting in his office chit chatting with a customer about things not related to banking. I had to drive over an hour to come in person because I am locked out of my account due to it being flagged for fraud. I'm NOT happy. 

Chris Mckiernan's profile image
Chris Mckiernan 
a year ago

Absolute scam bank. They will keep your money and not explain why. 

Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 3.6 star rating with 12 reviews. 

When is KeyBank open?

KeyBank is open now. It will close at 5:00 p.m. 

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