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KeyBank
- Banks
- West Springfield, MA
About this business
Location details
225 Park Ave, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This location is one of the worst. The ATM here is constantly malfunctioning. Doesn’t work, no money, eats cards. One time it ate part of my deposit, brought the receipt to this location summer of 2024, constantly reached out to get my money back. Received nothing to this day…… so basically Key just tossed that money in their pocket. I’ve also been waiting for a phone call for back from this location for over 3 weeks, have called multiple times and no one has ever attempted to reach out. If you go in the lobby the lines are ... read more
No stars would be best ! Tried to a home loan through this bank Worst customer service of my life ! Banking errors caused loan to be denied Delayed communication until the last possible second causing closing to be delayed ! Nick the loan person was not very personable or professional ! I will be closing all my account with this bank moving forward You just lost a long time customer
Always a good experience. Melissa and Cynthia do a great job.
Never had a problem and people are friendly
Horrible customer service. I've been sitting in the lobby for 45 minutes waiting to talk to a person in Member Services - while the one and only person is sitting in his office chit chatting with a customer about things not related to banking. I had to drive over an hour to come in person because I am locked out of my account due to it being flagged for fraud. I'm NOT happy.
Frequently asked questions about KeyBank
How is KeyBank rated?
KeyBank has a 3.4 star rating with 13 reviews.
When is KeyBank open?
KeyBank is closed now. It will open on Monday at 9:00 a.m.
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