KeyBank's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

KeyBank

3.1

About this business

Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking ... read more

Location details

561 New Scotland Ave, Albany, NY, 12208, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.111 reviews
Select a rating
Roger Rucker's profile image
Roger Rucker 
on Google
2 months ago

The only issue I had today… Was the lack of respect form the teller. Projecting very loudly that my account was in the negative ! lol Like do you really believe that I was not aware?? I have been self-employed since 2019 I know professionalism and unprofessionalism.. Why do you think I came in? I’m sure this is not the first time with this particular teller with her facetious remarks Not nice. 

Gene Laks's profile image
Gene Laks 
on Google
a year ago

Always a positive banking experience 

Kelly Cross's profile image
Kelly Cross 
on Google
a year ago

ATM is always broken, ate my card. Hours are worse than other branches 

Michael Ripley's profile image
Michael Ripley 
on Google
2 years ago

Asked Shireen, woman in first cubicle, to help me with documents and she referred me to the 1-800 #. Not only could she not be bothered, she was just a nasty and rude person. (It's not my fault you hate your job.) Do your business somewhere else that actually wants and appreciates your business. 

Mike B's profile image
Mike B 
on Google
2 years ago

This 5 star is for the tellers and service reps at this branch. They are genuinely nice people and very competent at their jobs. 

View all google reviews

Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 3.1 star rating with 11 reviews. 

When is KeyBank open?

KeyBank is open now. It will close at 5:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com