This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
KeyBank
- Banks
- Rochester, NY
About this business
Location details
1475 Mt Hope Ave, Rochester, NY, 14620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had the worst customer service ever since Key Bank took over my mortgage from First Niagara Bank. This is the second time within a year that a draft to pay my mortgage from my wife's Key Bank account where it bounced back because Key Bank says the account does not exist! I am so tired of the gross negligence and incompetence of your agents who cannot execute a simple task. It's no surprise that they cannot understand a simple instruction. The idiot rep called me from 1-888-919-8418 in regards my account I had better n... read more
I have had the worst customer service ever since Key Bank took over my mortgage from First Niagara Bank. This is the second time within a year that a draft to pay my mortgage from my wife's Key Bank account where it bounced back because Key Bank says the account does not exist! I am so tired of the gross negligence and incompetence of your agents who cannot execute a simple task. It's no surprise that they cannot understand a simple instruction. The idiot rep called me from 1-888-919-8418 in regards my account I had better n... read more
Business response:
Fernán, We're sorry to hear you're having issues with your mortgage. I'd be happy to check into this for you. Would you mind sending an email to us at KeyBank_Help@KeyBank.com with all the details. Please also include your full name and a phone number to get in touch. -KeyBank Customer Care
Frequently asked questions about KeyBank
How is KeyBank rated?
KeyBank has a 4 star rating with 22 reviews.
When is KeyBank open?
KeyBank is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com