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KeyBank

2.8

About this business

Location details

714 W Market St, Akron, OH, 44303, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
2.831 reviews
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Dave Daly's profile image
Dave Daly 
2 weeks ago

Don't care about pedestrians so why would they care about your money??? Update! It is snowing again and I guarantee they ain't gonna shovel. Go to Huntington up the road...or better yet join a credit union 2026 update: still won't shovel! Hope no one gets hurt. Update #2 - You better believe they didn't shovel! Thanks for being a terrible neighbor!!! 

Millie's profile image
Millie 
a month ago

I won at the casino and went to the bank to deposit a cashiers check at the highland square branch in Akron. Did this last year no problem and funds were available immediately. Well, new policy at key has a 7 day hold because my account had been overdrawn within last 6 months. Asked the cashier what can be done and she gave me a piece of paper to call customer service (CS). She didn’t even offer to speak to the branch manager. Called CS, told them I wanted someone empowered to lift the hold, they sent an email to the branch ... read more

Jesse Whitman's profile image
Jesse Whitman 
4 months ago

Had a series of bad interactions here, and surprise surprise, it was Max! If you're looking for a friendly neighborhood bank this isn't the place; I'm taking my (small) amount of money elsewhere. 

Ronald Kruty's profile image
Ronald Kruty 
4 months ago

Very rude and unwilling to do a simple bank transaction. Why bank here when there are many Good banks to choose from!! It’s your money, why cannot it not be accessed when you want it!??!!?! 

Apo llo's profile image
Apo llo 
8 months ago

Total incompetence from the branch level to the back office. Tried multiple ways to set up a new checking account with direct deposit online, including with my: - Valid U.S. Passport -State I.D. - Proof of Residence -Physical copy of the promotional After it didn't work setting it up online [twice, and I met all the requirements, it's basically a glitch in their system]... I then called the branch and they --explicitly-- told me to come in m person and would honor the promotional. So I drove 30 minutes round trip to Akron.. ... read more

Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 2.8 star rating with 31 reviews. 

When is KeyBank open?

KeyBank is closed now. It will open tomorrow at 9:00 a.m. 

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