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KeyBank

2.7

About this business

Location details

714 W Market St, Akron, OH, 44303, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
2.733 reviews
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Bell Lonso's profile image
Bell Lonso 
3 weeks ago

Came here years later after my previous review still nothing change the representative in the drive thru has an attitude Mrs. case or whatever the name it’s. I called before coming to make sure they could do a money order thru the drive thru which I was told they could I pulled up to the drive thru and she tells me that they can’t do it. It’s okay I understand I say “okay” she just went off with and attitude and loud saying “ yeahhh checks and money we can’t do it trhu you gotta come in for that” after I had already say okay... read more

Wes's profile image
Wes 
a month ago

I visited the Highland Square Key bank to buy $10 worth of quarters, but they were sorted by 50 cents. I thought it was an honest mistake, so I let it slide. However, when I returned to the same teller for another quarter purchase, I counted them before leaving and found they were short by 50 cents. To avoid this issue, I try to steer clear of this teller, but it's becoming increasingly challenging. As a result, I plan to switch to a different bank location. 

Dave Daly's profile image
Dave Daly 
2 months ago

Don't care about pedestrians so why would they care about your money??? Update! It is snowing again and I guarantee they ain't gonna shovel. Go to Huntington up the road...or better yet join a credit union 2026 update: still won't shovel! Hope no one gets hurt. Update #2 - You better believe they didn't shovel! Thanks for being a terrible neighbor!!! 

Millie's profile image
Millie 
3 months ago

I won at the casino and went to the bank to deposit a cashiers check at the highland square branch in Akron. Did this last year no problem and funds were available immediately. Well, new policy at key has a 7 day hold because my account had been overdrawn within last 6 months. Asked the cashier what can be done and she gave me a piece of paper to call customer service (CS). She didn’t even offer to speak to the branch manager. Called CS, told them I wanted someone empowered to lift the hold, they sent an email to the branch ... read more

Jesse Whitman's profile image
Jesse Whitman 
6 months ago

Had a series of bad interactions here, and surprise surprise, it was Max! If you're looking for a friendly neighborhood bank this isn't the place; I'm taking my (small) amount of money elsewhere. 

Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 2.7 star rating with 33 reviews. 

When is KeyBank open?

KeyBank is open now. It will close at 6:00 p.m. 

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